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Hotels und Reiseziele
ANREISE | ABREISE 09 Dez 2021 - 16 Dez 2021
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Kinderalter
Zimmer 1
Älter
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Häufig Gestellte Fragen – Faq: Tacande Portals

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Dreamplace Hotels & Resorts
What is Dreamplace?

Dreamplace Hotels & Resorts es una empresa Canaria que dispone de 7 hoteles, 3 en Tenerife, 2 ubicados en Lanzarote, 1 en Gran Canaria y 1 en Mallorca.

Are pets allowed in the hotel?

Animals are not permitted except guide dogs.

can you prepare some kind of detail for a birthday (flowers, bottle of champagne...)? 

We want you to feel completely at home, so we will be delighted to order a bouquet of flowers, a bottle of cava, etc. for you, the price of which depends on what you want. Please contact reception.

how many tv channels are available in the room?

how many tv channels are available in the room?

Do all rooms have a balcony at the hotel?

Yes, all rooms have a balcony and / or terrace.

is it possible to put an extra bed instead of the sofabed in the room?

No, our hotel does not have extra beds.

And if I want to leave my room later than usual on my departure date?

The charge for late check-out is 30€ until 3pm and 50€ until 6pm for the Deluxe Rooms. For the suites, the Gold level jacuzzi exterior, Suite Gold level jacuzzi exterior, Gold level swim up ( private pool), Suite Gold level swim up (private pool) e Imperial Suite the charge is 50€ until 3pm and 75€ until 6pm. This service is subject to availability and requires prior notice.

do you have complimentary guest rooms that i can use on my departure date?

Of course, we adapt to you! Our hotel has rooms that you can use, subject to availability and previous reservation in reception.

are slippers and a dressing gown provided in the room?

You will have a dressing gown and slippers at your disposal in our Gold Level rooms.

are refridgerators provided in the room?

You will be able to find a minibar in all rooms, which will be filled to suit the guest either by choosing our packs or a la carte.

how wide are the beds?

The double beds measure 1.80 x 2 m, the single beds in double rooms measure 0.90 x2m two beds and the "singles" 1.35 x 2m.

are there tea and coffee making facilities in the rooms?

The Gold Level rooms have a Nespresso coffee maker, accompanied by 4 complimentary coffee capsules.

Do the rooms have a hydromassage bathtub?

To enjoy a room with a hydromassage bath, we invite you to book your stay in the Gold Level rooms. * Except Gold Level SwimUp with private pool.

 

from what time is the room available on our arrival date?

Your room will be available from 3pm. If you are foreseen to arrive before this time please let us know.

if we arrive late the first night, will we have a dinner waiting for us?

We offer you a "cold dinner". The hotel offers you a selection of cold dishes such as salads, cured meats, cheeses... remember to notify us in advance.

what if i want to leave my room later on the last day of my stay?

Our reception must have the room key at the latest at 12:00h.

do you organize transfers from the airport?

Yes the best option is to contact our reception directly (+34 971676000)

what is the hotel’s sunbed policy?

The pools are open from 10am to 6pm. The sunbeds and sunshades are free of charge and they cannot be reserved.

are the swimming pools heated?

Yes, all the pools are heated.

when are the pools open? is there a pool towel service?

The pools are open from 10am to 6pm, and the hotel has a life guard and pool towel service, also available from 10am to 6pm.

is the spa free?

We offer one free entry per client and stay to the Spa in the Gold level rooms. If you have a reservation in the rest of the rooms, you can access the Spa for € 10 a day.

*Children under 16 are not allowed.

 

what does the thermal circuit include? can i use any of the services separately?

The thermal circuit offers a pool with two points of water jets, sauna and Turkish bath, thermal shower. Also, remember that you have a selection of treatments and massages that you can request by reservation whenever you want.

are children allowed in the spa?

Only children over 16 years of age can enter the Spa.

is there an indoor pool?

There is only an indoor pool inside the Spa.

what forms of payment are accepted at the hotel?

The hotel accepts payment in cash or by card. If you prefer, you can make a bank transfer, in this case, please contact us.

does the hotel provide wifi?

Yes, there is Wifi available in all our hotels, FREE!

is there a daycare centre for children? when is it open?

We are sorry but we do not have a daycare centre service in our establishment.

is there a pool towel service?

Yes, our pool towel service is free of charge and is available at reception or during the opening times of the pools (10am to 6pm).

is there a laundry service?

Yes, with an additional charge.

Is there a free car park for guests?

Yes, the hotel has free parking for all accommodation.

are there irons and ironing boards in the rooms?

Yes, upon request, all the rooms offer an iron and an ironing board.

What time does the gym open?

The gym opens from 7:00 a.m. to 10:30 p.m.

is there entertainment for adults?

We have live music at night.

can we rent a car from reception?

Yes, we have a rent a car office in reception.

what distance is the hotel from the beach?

The hotel is located just 200 meters from the wonderful Cala Portals Nous.

do repeat guests have a special discount?

Yes, repeat guests enjoy a 5% discount if they book directly on our website or at reception, or by calling 0034 971 676 000.0034 971676000

can the hotel organise excursions?

Yes, contact reception to obtain the information you require (+34 971676000)

is there a dresscode for dinner?

The ladies should always dress elegantly. The use of long trousers at dinner is mandatory for gentlemen.

does half board include lunch?

Half board includes breakfast and dinner with an a la carte menu in our restaurants.

can i change dinner for lunch with the half board option?

No, it is not possible to change dinner for lunch with the halfboard option.

is there a restaurant for lunch?

Yes, the Pool Bar Far de Portals, which is also open during lunch hours from 12:00 to 17:00.

how many restaurants are there?

The hotel has two a la carte restaurants as well as a Pool Bar, the option for lunch at noon next to the pools.

is there gluten-free food and dishes?

Yes, please contact reception in advance and we will be happy to assist you.

Do you prepare pureness for babies?

For the youngest we offer a daily menu of Puree. If you want some different ingredient or a specific puree will have additional charge.

is there room service?

Yes, but with an additional charge.

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