Frequently Asked Questions: Tacande Portals
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Dreamplace is a Canarian Company that is formed by 4 hotels, 3 of which are located in Tenerife and the 4th in Lanzarote.
The complex is spread over two different zones, the Cala Zone and the Adults Only Costa Zone, separated by a 300m tree-lined walkway, and each with its own reception for the convenience of our guests.
Yes, although the Costa Zone is for Adults Only, and under 16s are not allowed in that area.
Both zones have their own reception, swimming pool area, restaurants and bars. However, each zone has its own specific services that are not available in the other one, such as the spa. Click on our facilities section to find out more.
You can have breakfast exclusively in the zone where you are staying.
Just 200 meters from the impressive Cala Portals Nous is the Costa area. Reaching the beach involves a somewhat bumpy ride, but the view from there more than makes up for it.
On the other hand, the Cala area is less than 150 meters from the beach and its access is completely flat, which makes it an ideal option for those who prefer to avoid steep slopes.
Animals are not permitted except guide dogs.
We want you to feel completely at home, so we will be delighted to order a bouquet of flowers, a bottle of cava, etc. for you, the price of which depends on what you want. Please contact reception.
There are approximately 100 channels available in various languages.
Yes, all rooms have a balcony and / or terrace.
No, our hotel does not have extra beds.
Of course, we adapt to you! Our hotel has rooms that you can use, subject to availability and previous reservation in reception.
Are slippers and a bathrobe provided in the room?
You will have a dressing gown and slippers at your disposal in our Gold Level rooms.
You will be able to find a minibar in all rooms, which will be filled to suit the guest either by choosing our packs or a la carte.
The double beds measure 1.80 x 2 m, the single beds in double rooms measure 0.90 x2 m two beds and the "singles" 1.35 x 2 m.
The Gold Level rooms have a Nespresso coffee maker, accompanied by 4 complimentary coffee capsules.
To enjoy a room with a hydromassage bath, we invite you to book your stay in the Gold Level rooms. *Except Gold Level Swim Up with private pool.
Your room will be available from 3pm. If you are foreseen to arrive before this time please let us know.
We offer you a "cold dinner". The hotel offers you a selection of cold dishes such as salads, cured meats, cheeses... remember to notify us in advance.
Our reception must have the room key at the latest at 12:00h.
Yes the best option is to contact our reception directly (+34 971 676 000)
We also offer a shuttle service to the capital city. For more information, click here.
The pools are open from 10am to 6pm. The sunbeds and sunshades are free of charge and they cannot be reserved.
There are no heated pools in the hotel as it only opens during the spring and summer season.
The pools are open from 10am to 6pm, and the hotel has a life guard and pool towel service, also available from 10am to 6pm.
We offer one free entry per client and stay to the Spa in the Gold level rooms. If you have a reservation in the rest of the rooms, you can access the Spa for € 10 a day.
*Children under 16 are not allowed.
The thermal circuit offers a pool with two points of water jets, sauna and Turkish bath, thermal shower. Also, remember that you have a selection of treatments and massages that you can request by reservation whenever you want.
Only children over 16 years of age can enter the Spa.
There is only an indoor pool inside the Spa.
The hotel accepts payment in cash or by card. If you prefer, you can make a bank transfer, in this case, please contact us.
Yes, there is Wifi available in all our hotels, FREE!
We are sorry but we do not have a daycare centre service in our establishment.
Yes, our pool towel service is free of charge and is available at reception or during the opening times of the pools (10am to 6pm).
Yes, with an additional charge.
Yes, upon request, all the rooms offer an iron and an ironing board.
We have live music at night.
Yes, we have a rent a car office in reception.
Yes, repeat guests enjoy a 5% discount if they book directly on our website or at reception, or by calling 0034 971 676 000
Yes, contact reception to obtain the information you require (+34 971 676 000)
The ladies should always dress elegantly. The use of long trousers at dinner is mandatory for gentlemen.
Half board includes breakfast and dinner with an a la carte menu in our restaurants.
No, it is not possible to change dinner for lunch with the halfboard option.
Yes, the Pool Bar Far de Portals, which is also open during lunch hours from 12:00 to 17:00.
The hotel has two a la carte restaurants as well as a Pool Bar, the option for lunch at noon next to the pools.
Yes, please contact reception in advance and we will be happy to assist you.
Yes, but with an additional charge of 12€.
Cots are available on demand for the Deluxe and Family Deluxe rooms. The cost is just €10 a day.
For further information and booking, please call +34 971 676 000.