The purpose of this document (“Legal Notice”) is to establish and regulate the rules of use of the website https://www.dreamplacehotels.com/ (hereinafter, the “website”) – where website is understood to mean all the pages, and their contents, owned by DREAMPLACE HOTELS & RESORTS, S.L. (hereinafter “DREAMPLACE HOTELS & RESORTS”) – which is accessed through the domain www.dreamplacehotels.com and its subdomains. Through this website, DREAMPLACE HOTELS & RESORTS shall offer information to its customers and potential customers on all the hotel establishments of the group, manage the customer loyalty programme, manage room reservations, and offer any other service deemed appropriate in the performance of its corporate purpose.

Use of this website and the services offered therein by a third party shall confer upon them the condition of user and will imply full and unreserved acceptance of each and every one of the general conditions included in this Legal Notice (hereinafter, the “General Conditions”).

The user will be understood to be the person who accesses, browses, uses or participates in the services and activities – free or paid – that have been developed for the website (hereinafter, the “user”). Access to this website means that the user understands and agrees to the General Conditions; DREAMPLACE HOTELS & RESORTS therefore recommends that users print or download and read them thoroughly every time they access this website.

DREAMPLACE HOTELS & RESORTS may offer services or products through the website that may be subject to specific conditions that, depending on the case, substitute, complement and/or modify these conditions, and about which the user will be informed in each specific case.

Access to the website by the user is open and free; however, some of the services and contents offered by DREAMPLACE HOTELS & RESORTS through the website may have to be paid for beforehand as determined in the specific conditions that apply, in which case the user will be provided with clear and accurate information about the price of the product or service and applicable taxes.

The owner of the domain www.dreamplacehotels.com is DREAMPLACE HOTELS & RESORTS, S.L., with registered office in Tenerife, Calle Alcalde Walter Paetzmann, 38670; registered in the Companies Register of Santa Cruz de Tenerife: sheet 1375, entry 1, folio 9, volume 174, book 74, section 2; and with CIF (Tax ID) B-38.039.145.

You may contact us by e-mail: marketing2@dreamplacehotels.com

DREAMPLACE HOTELS & RESORTS has all the necessary licences and permits for the provision of tourist accommodation and catering services in all its hotels or non-hotel establishments, whether they are owned by it or owned by others under a leasing or management arrangement.

The user agrees to use this website and the services offered therein in accordance with current legislation and this Legal Notice. The user also agrees not to use the website, its services and content for illegal, unauthorised or fraudulent purposes and/or purposes contrary to those set forth in this Legal Notice, and which may harm the rights and/or interests of third parties or which may in any way damage or prevent proper operation of the website or the services that it offers now or in the future. Furthermore, the user expressly agrees not to destroy, alter, disable or in any other way damage the data, programmes, or documents, electronic or otherwise, which may be found on this website.

The user also undertakes not to obstruct the access of other users to the service through mass consumption of the computer resources through which the owner of the website provides the service, or to engage in activities that may damage, interrupt or generate errors in these systems.

The user agrees not to introduce programmes, viruses, macros, applets, ActiveX controls or any of the logical devices or sequences of characters that cause or may cause any type of alteration in the computer systems of the website owner or third parties. In the event that users wish to make comments or opinions on the website, they should take into account the following:

They will be fully responsible for the contents and opinions expressed, discharging DREAMPLACE HOTELS & RESORTS, which may not necessarily share their opinion, from all liability.

All insults and hurtful content, including racist, discriminatory or degrading content that in any way harms third parties, are prohibited.

Comments that are not related to the purpose defined by DREAMPLACE HOTELS & RESORTS are not allowed.

Advertising of other websites, including links to other websites or references to third parties, without the authorisation of DREAMPLACE HOTELS & RESORTS is strictly prohibited. If users are required to register in order to use and/or pay for a service on the website, they will be responsible for providing accurate and lawful information. If, upon registering, users are provided with a password to access the services, they agree to keep said password secret and to use it diligently.

Consequently, users are responsible for the proper safeguarding and confidentiality of any identifiers and/or passwords provided by the website, and agree to not assign the use thereof to third parties, temporarily or permanently, or to allow others to access them. Users shall be held responsible for unlawful use of the services by any illegitimate third party using a password for this purpose due to carelessness or the loss thereof by the user. With this in mind, it is therefore the obligation of the user to immediately notify the website administrators, by sending an email to ecommerce.mngr@dreamplacehotels.com or by writing to the following address: crm@dreamplacehotels.com, informing them of any incident that may result in the improper use of passwords, such as theft, loss, or unauthorised access, so that they may be cancelled immediately. Until said incidents are reported, DREAMPLACE HOTELS & RESORTS shall be exempt from any liability that may arise from the improper use of passwords by unauthorised third parties.

www.dreamplacehotels.com

The user shall be solely responsible for accessing this website. The risks arising from the use of the website shall be the sole and exclusive responsibility of the user. DREAMPLACE HOTELS & RESORTS shall not be held liable for any damages or losses that may result from: interference, omissions, interruptions, computer viruses, telephone failure or disconnections in the operational functioning of this electronic system for reasons beyond the control of DREAMPLACE HOTELS & RESORTS; delays or blockages in the use of this electronic system caused by failure or overload of telephone lines, the Internet or other electronic systems in its Data Processing Centre; or any damages caused by third parties through unlawful intrusions that are beyond the control of DREAMPLACE HOTELS & RESORTS.

Nor shall DREAMPLACE HOTELS & RESORTS be held liable for any loss or damage that the user may suffer as a result of errors, defects or omissions in the information provided by DREAMPLACE HOTELS & RESORTS whenever it comes from outside sources. DREAMPLACE HOTELS & RESORTS is entitled to temporarily suspend access to the website, without prior notice, for maintenance, repair, updates or improvements.

The information that appears on this website is accurate on the date of the last update; for this reason, users are advised to print or download and read it carefully every time they access the website. DREAMPLACE HOTELS & RESORTS reserves the right to update, modify or delete the information on this website, and may limit or deny access to it. DREAMPLACE HOTELS & RESORTS reserves the right to make as many changes or modifications it deems appropriate at any time, and may make use of this right at any time and without prior notice.

-NON-FINANCIAL INFORMATION STATEMENT 2021

-NON-FINANCIAL INFORMATION STATEMENT 2020

-NON-FINANCIAL INFORMATION STATEMENT 2019

-NON-FINANCIAL INFORMATION STATEMENT 2018

DREAMPLACE HOTELS & RESORTS makes every effort and uses all reasonable means to provide updated and reliable information on the website; however, it does not guarantee that there will be no errors or inaccuracies and/or omissions in the content that may be accessed on this website.

DREAMPLACE HOTELS & RESORTS is not responsible in any way for the content, commercial activities, products and services that might be viewed through any electronic links, directly or indirectly, on this website. DREAMPLACE HOTELS & RESORTS shall not therefore be held liable for the content of other websites that it does not own, and that may be accessed through a link, since it is not able to monitor the lawfulness of said content.

Therefore, users are advised, under their own responsibility, to print or download and thoroughly read the General Conditions of third parties that offer their services through the website every time that they enter into a contractual arrangement with them. DREAMPLACE HOTELS & RESORTS reserves the right to prohibit or prevent access to the website to any user who introduces any content that is contrary to legal provisions or immoral, reserving the right to take the legal steps it deems appropriate to avoid this type of conduct.

DREAMPLACE HOTELS & RESORTS makes every effort to ensure that the website may be browsed under optimal conditions and to avoid damages of any kind that may arise during the browsing experience.

DREAMPLACE HOTELS & RESORTS is not responsible for the damages, of any kind, that may be caused to users by using other browsers or different versions of the browsers for which the website has been designed. DREAMPLACE HOTELS & RESORTS does not take responsibility for access to this website being, nor guarantees that it will be, uninterrupted or free of error.

Nor is it responsible for or guarantees that the content or software that may be accessed through this website is free of error or will not cause damage.

8.1 General terms and reservation procedure 

Use of the reservation service offered by the website will mean full and unreserved acceptance of each and every one of the General Conditions (which will be automatically considered part of the contract signed with DREAMPLACE HOTELS & RESORTS, without it being necessary to attach them thereto) that are set down in the latest updated version. Therefore, as noted above, users are advised to print or download and read them carefully every time they access the website.

When making their reservation, customers must provide their personal details (name and surname(s)*, gender*, country*, e-mail* and/or telephone number*), and their credit card details (type of card*, credit card number*, expiry date* and CVV number*) for the sole purpose of guaranteeing the reservation. By providing personal details in any of the subsequent booking processes, the owner of said data authorises DREAMPLACE HOTELS & RESORTS to use and process the personal data provided in order to proceed with the reservation in the terms set out in point 10 below.

Customers making a reservation are informed that their personal data will be sent to the destination hotel in order to manage the reservation and ensure that it is made. When using the service, and once the customer has entered their information, the reservation will be confirmed via the website with a reservation code; a screen will display detailed information on the reservation and a confirmation email with detailed information on the reservation will be sent to the email address provided by the user.

The electronic booking process will conclude, and the reservation will have been made following receipt of the confirmation email. The electronic document confirming the booking will be retained by DREAMPLACE HOTELS & RESORTS and will be accessible. Users are informed that the reservation may be made in the following languages:

Spanish. 
English.
German.
French.
italian
Swedish
Russian. 

Finally, users may correct the data provided to DREAMPLACE HOTELS & RESORTS by e-mailing the website administrators at marketing2@dreamplacehotels.com or by calling the customer service telephone number  +34 922 970 970 or by sending a written request to the following address: Dreamplace Hotels & Resorts S.L., Calle Alcalde Walter Paetzmann s/n, 38670 Costa Adeje, Tenerife

8.2 Specific conditions regarding rates, payment methods and cancellations

Specific conditions regarding rates and information on taxes, applicable charges, payment methods and cancellation policies are included in the “Conditions on Rates and Cancellation Policy” in the booking section of the website.

DREAMPLACE HOTELS & RESORTS may authorise third parties to advertise or provide their services through the website. In those cases, DREAMPLACE HOTELS & RESORTS will not be responsible for establishing the general or specific conditions on the use, provision or purchase of these services offered by third parties and therefore cannot be held responsible for them.

Access to this website may involve the use of cookies, both on its pages and on the pages of websites mentioned or accessible via links, without any type of personal or confidential user data being gathered. Those users who do not wish to receive cookies or want to be informed of their use may configure their browser to this effect.

DREAMPLACE HOTELS & RESORTS declares that, unless otherwise indicated on the website, the text, images, illustrations, designs, icons, photographs, video segments, sound segments and other materials found on the website and any other intellectual creations and/or scientific or technical inventions or discoveries, whatever their commercial or industrial application (hereinafter, collectively referred to as the “Content”), have been created or invented by DREAMPLACE HOTELS & RESORTS or the use thereof has been assigned, licensed, transmitted or authorised by their owners and/or assignees.

Users agree not to delete or alter any distinctive signs used on the website, including, but not limited to, trademarks, trade names (graphics, logos, etc.), the copyright and other data identifying the rights of DREAMPLACE HOTELS & RESORTS and/or third-party owners incorporated into the website.

Users agree not to use, copy, reproduce, distribute, transform or modify the Content of the website, unless they have the authorisation of the owner of the corresponding rights or the prior authorisation of DREAMPLACE HOTELS & RESORTS.

DREAMPLACE HOTELS & RESORTS also owns all the rights over any works, inventions, discoveries, patents, ideas, concepts, updates and improvements related to the website, its systems, applications and programmes, or to the services that DREAMPLACE HOTELS & RESORTS provides, that are created, made, developed or implemented for the first time by DREAMPLACE HOTELS & RESORTS, either by it or with the help of website users, in the course of or as the result of any design, development or any other another task performed in accordance with the Agreement.

The user may not use the name or the trademarks, symbols, logos or distinctive signs owned by DREAMPLACE HOTELS & RESORTS without its express and written consent.

The rules of use set out in this Legal Notice are governed by Spanish Law. DREAMPLACE HOTELS & RESORTS and the user, expressly waiving any other jurisdiction that may apply, submit to the Courts and Tribunals of the city of Santa Cruz de Tenerife, unless legislation applicable at any time prevents the parties from submitting to a specific jurisdiction.

All personal data marked * are compulsory and essential to provide the service under the provisions of Article 7 of Decree 142/2010, of 4 October, approving the Regulation on Tourist Accommodation.