LEGAL BASIS OF THE LOTTERY DRAWING
Hotels and Destinations
Best online price
Free cancellation
15% Dream rate discount
5% discount for repeat guests
TAKE PART IN THE YOUR FEELINGS SURVEY AND WIN A FREE STAY AT ONE OF OUR HOTELS
Dreamplace Hotels & Resorts would like to reward you for taking the Your Feelings survey. Fill it in on one of the tablets placed at your disposal in the hotel or by following the link we've emailed you. You can win a free stay at your hotel.
One winner will be chosen every three months from the participants in an online random draw. If you win, you can enjoy a free stay in the hotel where you stayed or where you booked.
The type of room and board will be the same as in your original booking. And the duration of the stay will also be the same, up to a maximum of seven (7) nights. Finally, if you are travelling with your partner, we will also maintain the conditions of the prize if your booking was for a double room with an extra bed.
If you changed your reservation during your stay, the prize will be based on the conditions of the original booking.
At Dreamplace Hotels & Resorts we want everyone to take part under the same conditions, so if you win a free stay, you cannot participate again in this same promotion, even if you complete another Your Feelings survey. This constraint will be applicable for one year from the date you are announced as winner.
The prize is non-transferable and the free stay can only be enjoyed by the guest who stayed in the hotel and took part in the online survey.This winning guest cannot opt for other prizes.
Under no circumstance will any organized, professionalised participation that may jeopardise the purposes of the draw and the equal conditions of the participants be permitted.
Dreamplace Hotels & Resorts will annul any winning entries that breach the conditions explained above, rendering their prize invalid and transferring the free stay to the first runner-up.
PARTICIPATION
Participation in the various draws is restricted to natural persons over the age of 16 who have stayed at a Dreamplace Hotels & Resorts hotel and taken the Your Feelings online survey.
Participation is validated at the end of the online survey when the participant enters their name, email address and details of their latest stay at a Dreamplace Hotels & Resorts hotel. Participation in the survey and therefore in the quarterly prize draw is free of charge.
Participants may use the tablets placed at their disposal by Dreamplace Hotels & Resorts or follow the link emailed to them by Dreamplace Hotels & Resorts to access the survey and enter the draw.
Participation in the draw is not open to members of staff of Dreamplace Hotels & Resorts or their first-degree relatives by blood or marriage.
WINNERS
"The winners will be informed by email. A free stay at a Dreamplace Hotels & Resorts hotel will be offered as the prize to incentivise participation in the Your Feelings survey.
Draws will take place once every three (3) months among the participants who have taken the survey during the preceding period of three (3) months. This means that the winner will be drawn at the beginning of the month following the three-month period of entry.
Dreamplace Hotels & Resorts will contact the winner to explain the terms and conditions under which the prize can be redeemed and to request the necessary documentation. The winner will have a non-extendable period of fifteen (15) calendar days from the date of notification to email the requested information to Dreamplace Hotels & Resorts.
If the winner does not facilitate the requested information during said period, they will lose the right to claim their prize.
Accordingly, failure to meet the deadlines set by the organiser will constitute sufficient cause to annul the awarded prize and the winner's right to claim said prize. If the winner refuses the prize, they may be required to express their acceptance or waiver in writing by email. Moreover, Dreamplace Hotels & Resorts may decide to award the prize to the first runner-up or declare the draw null and void."
PRIZES
Dreamplace Hotels & Resorts reserves the right to change, postpone or cancel the draw in accordance with its own needs.
Under no circumstances will the decision made by Dreamplace Hotels & Resorts affect the rights of any participants who have already been awarded a winning prize.
The prizes must be used within a maximum period of 365 days from the date of their notification to the winners.
Under no circumstances may the free prize stay at a Dreamplace Hotels & Resorts hotel be exchanged for its equivalent cash value.
PERSONAL DATA
Users who facilitate their personal data unequivocally consent to the inclusion of said data in the personal data files whose controller is DREAMPLACE HOTELS & RESORTS, S.L., with registered address at Calle Alcalde Walter Paetzmann, 38670, Costa Adeje, Tenerife, Spain.
Dreamplace Hotels & Resorts reserves the right to verify the data facilitated by the participants in the survey and associated draw and the ages and identities of the winners before issuing any prizes.
GENERAL TERMS AND CONDITIONS
a) By participating in the Your Feelings survey and its associated draw participants fully accept these terms and conditions. Should there be any doubts as to the interpretation of these terms and conditions, the judgement of Dreamplace Hotels & Resorts shall prevail. Any manifestation to the contrary, that is, non-acceptance of the same, shall result in the exclusion of the participant.
b) Dreamplace Hotels & Resorts shall not be held responsible for any irregularities or defects in any of the methods used for participation that are beyond its control and regulation. Entries with contact details considered incomplete or confusing for whatever reason, such as technical or human error during their processing, shall not be considered valid for the purposes of the promotion.
c) Dreamplace Hotels & Resorts reserves the right to exclude participants who make fraudulent use of the means of participation in the survey.
d) Dreamplace Hotels & Resorts reserves the right to amend these terms and conditions in the event of any circumstances that may be considered to influence the objectivity and transparency of the draw.
e) Any incident not covered in these terms and conditions that may occur shall be resolved by Dreamplace Hotels & Resorts according to its best knowledge and judgement.