Frequently Asked Questions
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Frequently Asked Questions: Cristina by Tigotan
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Dreamplace Hotels & Resorts
Is there a safe in the room?
Yes, all the rooms have safes, which are free to use.
Is smoking allowed in the rooms?
No, the hotel does not offer bedrooms for smokers.
How can I make an upgrade to my room?
There are various options: if the request is prior to arrival at the hotel, you can arrange it using the "Contact" form on our website or by ringing our call centre on 0034 928 26 80 50. If you are already staying at the hotel, you can arrange it through reception.
How many TV channels are available in the room?
Approximately 40 television channels are available in your room, in various languages.
Do all the rooms have a balcony?
All the rooms have a balcony and/or terrace with views, except the Single Bedrooms and Confort Room.
How wide are the beds?
It depends on the type of room: 1.35m in the single rooms and in other rooms double beds are 2m and single beds are 0.9m.
Do you have rooms adapted to people with reduced mobility?
The majority of rooms have a bath, but we have some with a shower, which may be appropriate for people with reduced mobility providing the person can walk, albeit with difficulty. But unfortunately we do not have fully-adapted, wheelchair-accessible rooms equipped with wheelchair-accessible showers.
Could you tell me what the minibar contains?
Although all the rooms have a minibar, it will be empty. You may request to have it filled before arriving at the hotel by calling 0044 203 608 7631 or by email at hotelcristina@dreamplacehotels.com. *The hotel reserves the right to change the prices without prior notice; please contact reception to check the cost.
Is there a kettle and coffee machine in the room?
You can request a free kettle by contacting reception.
Is there a hairdryer in the room?
Yes, all the bedrooms have a hairdryer.
Does the room have an iron?
The establishment does not offer irons in the bedrooms. It does offer a room where guests may iron. We also offer an external laundry/dry cleaning service at an extra charge.
Do all the rooms have a bathtub?
Depending on the type of room you may find a bath or a shower unit.
How can I contact the reception?
You can contact reception by phone on 0034 928 26 80 50 or by email at hotelcristina@dreamplacehotels.com
Does the hotel have its own sunshades and loungers on the beach?
The beach only offers sunshades and loungers for hire, but they do not belong to the hotel. The price for two loungers and a sunshade is €7.50.
What is the sun lounger policy at the pools?
The loungers and sunshades are free during pool opening hours, 10:00-18:00, but they may not be reserved.
Is the swimming pool heated?
It is an open-air pool with fresh, chlorinated water at the ambient temperature.
Is the swimming pool adapted to the needs of people with reduced mobility? is there a concrete ramp or steps?
Unfortunately not.
What are the opening hours of the pool? And, the hours in which a change of towels can be made?
The pool is open 10:00-18:00 in summer and 09:00-18:00 in winter. To change towels you need to contact the lifeguard on duty in the pool between 10:00 and 18:00.
Is there a pool towel service?
Yes, the towel service is available at the pool.
What is the charge for renting towels?
It's a free service: a deposit of €20 per towel is charged to your room, which is cancelled on the day of departure when they are returned. The hotel reserves the right to change the price without prior notice; please contact reception to confirm the cost.
Does the hotel provide Wifi?
Yes, WiFi is available throughout the hotel and is free.
Is there a laundry service?
Yes, this service is provided offsite and the estimated turnaround time is 48 hours.
Is it easy to park near the hotel? does the hotel have a carpark? how much does it cost?
While the hotel is right on the beachfront, it is also located in one of the busiest areas of the city, and consequently it is not easy to find parking in the vicinity. Although it is possible to find places in the blue parking zone, the hotel offers its guests a parking.
The cost is 12€ per day.
Is there a gym?
There is a Fitness zone on the 11th floor with views. (Check with reception for opening hours and availability).
Can we rent a car from reception?
Yes, ask at reception for more details.
Can you prepare some kind of detail for a birthday (flowers, bottle of champagne...)?
Because we are anxious for our guests to feel at home we are happy to arrange a bunch of flowers, a bottle of cava, etc. The price is subject to the request. Contact our team at hotelcristina@dreamplacehotels.com for more information.
What types of board are available?
We offer Accommodation and Breakfast or Half-Board. We do not offer full-board or all-inclusive.
What does the half-board tariff include?
Half-Board includes accommodation with breakfast and dinner. Although dinner drinks are not included.
If half-board is breakfast and dinner, can i have lunch in the hotel?
Yes, you can have an à la carte lunch at the pool snack bar.
Is it possible to swap dinner for lunch with half-board?
Yes, notify the hotel staff on the day you which to do so, before 12 noon.
How many restaurants and bars does the hotel have?
The hotel has the Buffet restaurant where breakfasts and dinners are served. It also offers the Pool Bar and the Bar Hall.
Can you tell me the opening hours of the restaurants?
The restaurant is open for breakfast from 07:00 to 10:30 and for dinner from 19:30 to 22:00 (subject to seasonal variations).
Is there a dresscode for dinner?
We have a dress code for the restaurant only at dinner, when male diners are required to wear long trousers or trousers that extend below the knee, and singlets, sandals and flip-flops are not permitted.
Is there food for people with gluten intolerance or gluten-free food?
Yes, let reception know in advance and we will make arrangements. If you require something specific there will be an additional charge.
Is there room service?
Yes, we offer 24-hour room service.
What forms of payment are accepted at the hotel?
Payment may be made in cash and by card. Otherwise, please contact us.
From what time is the room available on our arrival date?
You'll be able to access your room from 15:00, but if your room is ready earlier we'll be happy to hand over the key.
If we arrive late the first night, will we have a dinner waiting for us?
For those guests who have booked Half-Board we will always have a cold dinner available up to 01:00.
What time do I have to leave the room on my departure date?
Our reception must have the key to your room by 12 noon at the latest.
What if i need to vacate my room later on the last day of my stay?
You can request late check-out at reception at an additional charge: until 3pm to 25€; until 6pm to 45€.
*Subject to availability and must be requested by the client at reception the day before departure.
Do you have courtesy rooms that can be used on the last day of my stay?
Of course, we're happy to oblige. The hotel offers rooms that you will be welcome to use, subject to availability and advance reservation at reception.
Do you arrange transfers from Gran Canaria airport?
Certainly; if the request is prior to your arrival at the hotel you can arrange a transfer by contacting the following email address: hotelcristina@dreamplacehotels.com or ringing our call centre on 0034 928 26 80 50. If you are already staying at the hotel you can arrange the transfer with reception by dialling 9001. The approximate price is €40 per trip for up to four people.
Is there a shuttle or bus between the airport and the hotel?
No, unfortunately not. There is a fast bus, number 60, that runs between the airport and Las Palmas. This bus will take you from Las Palmas Airport to Santa Catalina park, 500 metres from the hotel. The fare is around €3 per person per trip.
What is the distance from the airport to the hotel? how much is a taxi?
The distance is 25 km, and a taxi costs €35-40, in normal traffic.
Can we book tours of the city and the island?
Yes, email our reception team at hotelcristina@dreamplacehotels.com or call us on 0034 928 26 80 50 to obtain all the information you need before you arrive. Or if you are already staying at the hotel ask at reception for our Guest Experience.
How far is the hotel from the beach?
Hotel Cristina is located right on the beachfront at Playa de las Canteras.
Is there a special price for repeat guests and/or residents?
Yes, repeat customers can benefit from 5% additional discount by ringing our Call Centre +34 922 979 281 to arrange their booking or to apply the 5% discount to their previously-made booking on the website.
Are pets allowed in the hotel?
No, animals are not admitted, except guide dogs.