Frequently Asked Questions
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Frequently Asked Questions: Cristina by Tigotan
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Dreamplace Hotels & Resorts
Is there a safe in the room?
Yes, all the rooms have safes, which are free to use.
Is smoking allowed in the rooms?
No, the hotel does not offer bedrooms for smokers.
How can I make an upgrade to my room?
There are various options: if the request is prior to arrival at the hotel, you can arrange it using the "Contact" form on our website or by ringing our call centre on 0034 928 26 80 50. If you are already staying at the hotel, you can arrange it through reception.
How many TV channels are available in the room?
Approximately 40 television channels are available in your room, in various languages.
Do all the rooms have a balcony?
All the rooms have a balcony and/or terrace with views, except the Single Bedrooms and Confort Room.
How wide are the beds?
It depends on the type of room: 1.35m in the single rooms and in other rooms double beds are 2m and single beds are 0.9m.
Do you have rooms adapted to people with reduced mobility?
The majority of rooms have a bath, but we have some with a shower, which may be appropriate for people with reduced mobility providing the person can walk, albeit with difficulty. But unfortunately we do not have fully-adapted, wheelchair-accessible rooms equipped with wheelchair-accessible showers.
Could you tell me what the minibar contains?
Although all the rooms have a minibar, it will be empty. You may request to have it filled before arriving at the hotel by calling 0044 203 608 7631 or by email at hotelcristina@dreamplacehotels.com. *The hotel reserves the right to change the prices without prior notice; please contact reception to check the cost.
Is there a kettle and coffee machine in the room?
You can request a free kettle by contacting reception.
Is there a hairdryer in the room?
Yes, all the bedrooms have a hairdryer.
Does the room have an iron?
The establishment does not offer irons in the bedrooms. It does offer a room where guests may iron. We also offer an external laundry/dry cleaning service at an extra charge.
Do all the rooms have a bathtub?
Depending on the type of room you may find a bath or a shower unit.
How can I contact the reception?
You can contact reception by phone on 0034 928 26 80 50 or by email at hotelcristina@dreamplacehotels.com
Does the hotel have its own sunshades and loungers on the beach?
The beach only offers sunshades and loungers for hire, but they do not belong to the hotel. The price for two loungers and a sunshade is €7.50.
What is the sun lounger policy at the pools?
The loungers and sunshades are free during pool opening hours, 10:00-18:00, but they may not be reserved.
Is the swimming pool heated?
It is an open-air pool with fresh, chlorinated water at the ambient temperature.
Is the swimming pool adapted to the needs of people with reduced mobility? is there a concrete ramp or steps?
Unfortunately not.
What are the opening hours of the pool? And, the hours in which a change of towels can be made?
The pool is open 10:00-18:00 in summer and 09:00-18:00 in winter. To change towels you need to contact the lifeguard on duty in the pool between 10:00 and 18:00.
Is there a pool towel service?
Yes, the towel service is available at the pool.
What is the charge for renting towels?
It's a free service: a deposit of €20 per towel is charged to your room, which is cancelled on the day of departure when they are returned. The hotel reserves the right to change the price without prior notice; please contact reception to confirm the cost.
Does the hotel provide Wifi?
Yes, WiFi is available throughout the hotel and is free.
Is there a laundry service?
Yes, this service is provided offsite and the estimated turnaround time is 48 hours.
Is it easy to park near the hotel? does the hotel have a carpark? how much does it cost?
While the hotel is right on the beachfront, it is also located in one of the busiest areas of the city, and consequently it is not easy to find parking in the vicinity. Although it is possible to find places in the blue parking zone, the hotel offers its guests a parking.
The cost is 12€ per day.
Is there a gym?
There is a Fitness zone on the 11th floor with views. (Check with reception for opening hours and availability).
Can we rent a car from reception?
Yes, ask at reception for more details.
Can you prepare some kind of detail for a birthday (flowers, bottle of champagne...)?
Because we are anxious for our guests to feel at home we are happy to arrange a bunch of flowers, a bottle of cava, etc. The price is subject to the request. Contact our team at hotelcristina@dreamplacehotels.com for more information.
What types of board are available?
We offer Accommodation and Breakfast or Half-Board. We do not offer full-board or all-inclusive.
What does the half-board tariff include?
Half-Board includes accommodation with breakfast and dinner. Although dinner drinks are not included.
If half-board is breakfast and dinner, can i have lunch in the hotel?
Yes, you can have an à la carte lunch at the pool snack bar.
Is it possible to swap dinner for lunch with half-board?
Yes, notify the hotel staff on the day you which to do so, before 12 noon.
How many restaurants and bars does the hotel have?
The hotel has the Buffet restaurant where breakfasts and dinners are served. It also offers the Pool Bar and the Bar Hall.
Can you tell me the opening hours of the restaurants?
The restaurant is open for breakfast from 07:00 to 10:30 and for dinner from 19:30 to 22:00 (subject to seasonal variations).
Is there a dresscode for dinner?
We have a dress code for the restaurant only at dinner, when male diners are required to wear long trousers or trousers that extend below the knee, and singlets, sandals and flip-flops are not permitted.
Is there food for people with gluten intolerance or gluten-free food?
Yes, let reception know in advance and we will make arrangements. If you require something specific there will be an additional charge.
Is there room service?
Yes, we offer 24-hour room service.
What forms of payment are accepted at the hotel?
Payment may be made in cash and by card. Otherwise, please contact us.
From what time is the room available on our arrival date?
You'll be able to access your room from 15:00, but if your room is ready earlier we'll be happy to hand over the key.
If we arrive late the first night, will we have a dinner waiting for us?
For those guests who have booked Half-Board we will always have a cold dinner available up to 01:00.
What time do I have to leave the room on my departure date?
Our reception must have the key to your room by 12 noon at the latest.
What if i need to vacate my room later on the last day of my stay?
You can request late check-out at reception at an additional charge: until 3pm to 25€; until 6pm to 45€.
*Subject to availability and must be requested by the client at reception the day before departure.
Do you have courtesy rooms that can be used on the last day of my stay?
Of course, we're happy to oblige. The hotel offers rooms that you will be welcome to use, subject to availability and advance reservation at reception.
Do you arrange transfers from Gran Canaria airport?
Certainly; if the request is prior to your arrival at the hotel you can arrange a transfer by contacting the following email address: hotelcristina@dreamplacehotels.com or ringing our call centre on 0034 928 26 80 50. If you are already staying at the hotel you can arrange the transfer with reception by dialling 9001. The approximate price is €40 per trip for up to four people.
Is there a shuttle or bus between the airport and the hotel?
No, unfortunately not. There is a fast bus, number 60, that runs between the airport and Las Palmas. This bus will take you from Las Palmas Airport to Santa Catalina park, 500 metres from the hotel. The fare is around €3 per person per trip.
What is the distance from the airport to the hotel? how much is a taxi?
The distance is 25 km, and a taxi costs €35-40, in normal traffic.
Can we book tours of the city and the island?
Yes, email our reception team at hotelcristina@dreamplacehotels.com or call us on 0034 928 26 80 50 to obtain all the information you need before you arrive. Or if you are already staying at the hotel ask at reception for our Guest Experience.
How far is the hotel from the beach?
Hotel Cristina is located right on the beachfront at Playa de las Canteras.
Is there a special price for repeat guests and/or residents?
Yes, repeat customers can benefit from 5% additional discount by ringing our Call Centre +34 922 979 281 to arrange their booking or to apply the 5% discount to their previously-made booking on the website.
Are pets allowed in the hotel?
No, animals are not admitted, except guide dogs.
Are children under 16 allowed in our hotel?
The accommodation of children under 16 years of age in our hotel Cristina will only be allowed in exceptional cases or force majeure that are duly justified, such as natural disasters, missed flights to their destination, etc...
What is Dreamplace Club?
Dreamplace Club is our exclusive loyalty program, designed to reward your loyalty at Dreamplace Hotels & Resorts.
We want every experience with us to be exceptional, which is why we created this club to adapt to your travel style. Enjoy additional exclusive discounts and other benefits on every visit, because at Dreamplace, your satisfaction is paramount.
What are the Dreamplace Club categories?
Dreamplace Club offers three distinct categories based on the number of stays enjoyed at our hotels:
Dream Member: Your gateway to our exclusive Dreamplace loyalty program. No previous stays at our hotels are required to access its privileges; simply by registering as a user, you can enjoy all its benefits.
Loyal: Designed for customers who have enjoyed between one and nine stays at our hotels. Upon reaching this level, you can expect even more benefits, discounts, and exclusive advantages during your future visits to Dreamplace Hotels & Resorts.
Super Loyal: Reserved for customers who have enjoyed ten or more stays across all our hotels. As a member of this exclusive level, we guarantee you unique benefits and discounts on every visit to any of our Dreamplace Hotels & Resorts properties.
What advantages does each category have?
Dream Member: This level serves as the gateway to our club, from which you can ascend to higher levels. You'll enjoy exclusive advantages including late check-out (subject to availability and until 14:00 pm at the latest), early access to corporate offers, exclusive access to your private area, free Wi-Fi throughout the hotel, and a welcome bottle of water.
Loyal: At this level, you'll enjoy all the benefits of Dream Member, plus an additional 5% discount on all your future bookings.
Super Loyal: You'll enjoy all the benefits of Dream Member, but with an additional 10% discount on all your future bookings.
How can I become a member of Dreamplace Club?
The process is very simple. You can easily register by accessing the official website of Dreamplace Hotels & Resorts and looking for the section dedicated to Dreamplace Club. There, you will find detailed information about the program and how to join.
How do I apply my Dreamplace Club discount?
If you are already a member of our Dreamplace Club loyalty program, simply log in to our portal and if you meet the conditions, the discount will be automatically applied during the booking process.
It's important to remember that in order for benefits and discounts to be applied, you must be correctly logged in at the time of making the reservation. If you're not logged in and a reservation is made, Dreamplace Hotels & Resorts will not be able to apply the corresponding membership discounts to the booking.
Who can benefit from the Dreamplace Club Program?
Individuals over the age of 18 can register for the Dreamplace Club Program. Furthermore, enrollment and participation for our guests is complimentary.
To take advantage of the exclusive benefits of our Club, it is necessary for the account holder to make the bookings, either by identifying themselves or logging in on our website or through call center/walk-in channels.
In the event that Dreamplace Hotels & Resorts detects that a Dreamplace Club account holder has made bookings for third parties, Dreamplace Hotels & Resorts reserves the right to apply the rate without the discount and/or benefits and to terminate their participation in the Dreamplace Club Programme.
The advantages of the program will not apply to bookings intended to be enjoyed by relatives, friends, and others where the holder is not present. Upon arrival at the hotel, it will be verified through identification documents that the holder of the Dreamplace Club Program is the same individual as the booking holder.
*This will not apply in specific cases where the holder's absence is justifiably documented, such as for medical reasons.