• Tenerife

  • Gran Tacande & Spa

  • Noelia Sur - Adults Only

  • Villa Tagoro

  • Lanzarote

  • Gran Castillo Resort

FREQUENTLY ASKED QUESTIONS: GRAN CASTILLO

In the following list find the information you are looking for. You can choose by topic to refine your search. If you can't find what you need don't hesitate in contacting us, it will be a pleasure to help you.

Dreamplace is a Canarian Company that is formed by 4 hotels, 3 of which are located in Tenerife and the 4th in Lanzarote.
Yes, there is a safe in the room and you have free use of it.
No, the superior and the superior ocean view are different room categories. The suplement for the sea view is 18€ per day per person. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.
The room size is the same, the only difference is the view. The supplement is 18€ per day per person for the sea view. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.
There are various ways. You can contact our reception, or if it is before your arrival you can telephone our call centre: 0034 922 979 281. You can also contact us through our website, or on the customer zone if you are a member.
You can telephone: 0034 928 595999 or send an e-mail: grancastillo@dreamplacehotels.com
No, the hotel rooms are non-smoking, however, it is permitted to smoke on the balcony/terrace.
Yes, We regard that chidren are babies from 0-1,99 years included and no extra charge is necessary for the cot.
There are approximately 100 channels available in various languages.
Yes, all the rooms have a balcony and/or terrace.
Yes, these items are provided in all the rooms.
Our rooms have an empty minibar that you can fill to your liking (with charge). The Minibar is keeps any food/drink at a cool temperature, but does not actually cool the item down.
Our rooms do not have a coffee machine but you are able to rent one. However, you do have a tea set in your room.
The single beds are 1,10m and the double beds are 2m (width).
In order to receive your room in perfect conditions, we try to make sure it is available from 14:00.
We offer you a cold dinner. The hotel offers you a selection of cold dishes such as salads, cured meats, cheeses...
Our reception should have the keys back by 12:00 midday at the latest.
It would cost 25€ until 15:00 or 50€ until 18:00, subject to availability. To be able to leave the room later than 12:00 midday you would have to confirm in reception the day before departure. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.
Of course, we adapt to you! Our hotel has rooms that you can use, subject to availability and previous reservation in reception.
Yes the best option is to contact our reception directly: +34 928 595 999.
It depends on how many people but it could cost from around 42€ upto 4 people and 72€ approximately upto 10 people. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.
It is FORBIDDEN to reserve them, however, depending on the time of year and hotel occupancy, we can be somewhat more flexible. In any case, we ask our guests to go to enquire with our pool staff if in need of a sunbed. They will be happy to help find a place to enjoy the swimming pool. As for towels, these maybe changed during the schedule we set up in the morning and late afternoon. This is currently from 10:00-11:00 and 17:00-18:00, but could vary depending on the season.
There are 4 exterior pools which are heated, approximately 26 degrees.
The pool is open from 10:00-18:00 in winter and 10:00-18:30 in the summer. Outside of these hours, we accept no liability as to the use of the swimming pool. Towels can be changed from 10:00-18:00.
We offer a free thermal circuit per customer per stay. Successive circuits and treatments are not free. Children under 12 years can access the Spa between 11:00 and 13:00 hours, upon previous reservation. For more information, please contact reception.
The thermal circuit offers a combination of hydro-massage pools, swimming pool and toning; saunas, baths and therapeutic showers and cannot be used separately.
The SPA is for the use of those over 16 years old, but at certain times we do allow those under 12 to enter. They are allowed to enter the Spa between 11:00 and 13:00 hours, with previous reservation. For more infomation please contact the reception.
There only an indoor swimming pool located within the SPA. To make use of it, you must purchase a thermal circuit. The hotel offers a free entrance to the Spa per person per stay.
The hotel accepts payment in cash or by card. If you prefer, you can make a bank transfer, in this case, please contact us.
Yes, there is Wifi available in all our hotels, FREE!
Yes, a childcare service for those between 6 months and 3 years is provided and the children are in great care with our qualified staff. This service is free for children 6 months to 3 years, for a maximum of two hours per child per day. The opening hours are from Monday to Saturday between 10:00-13:00 and 14:00-17:00.
Yes, you are able to use the pool towels free of charge.
Yes, with and additional charge.
Yes, the hotel has a car park for the guests to use for free.
No, but we do provide an ironing service at an additional charge.
Yes, of course. We are a family hotel and we have a club known as Club Camelot for children aged from 3 years. And it's FREE!
The gymnasium opens from Monday to Sunday at 07:00-21:00.
Yes, entertainment is our speciality. We count on nightly shows, some performed by our professional entertainers and others by external performers contracted by our hotel.
Yes, we have a rent a car office in reception.
Animals are not permitted except guide dogs.
We want you to feel at home, and so we can take care of ordering a bouquet of flowers, a bottle of cava...etc. The price depends on the request. Contact reception for more information.
The hotel is on the beach front. Just in front of the hotel is a pebble beach y various sandy areas. But you have surely heard of the paradisiac Papagayo beaches, that are only 15 minutes away by foot, if you access it through the Playa Blanca natural reserve.
Since the Papagayo beaches are found in the natural reserve there is no possibility to organize a bus transfer but you can access them by car.
There are several options, 45 minutes walk down the Paseo Marítimo, 10 minutes by bus or 5 minutes in a taxi (costing approximately 4-6€).
Yes, once you get the Dream Card, you can enjoy discounts at the time of completing your booking. You can also see the conditions on our website: https://www.dreamplacehotels.com/en/offers/repeatguest or https://www.dreamplacehotels.com/en/offers/residents
Unfortunately we do not offer free transport to the Playa Blanca village.
Yes, contact reception to obtain the information you require (+34 928 595999).
Yes, the use of long trousers or shorts for men and shirts that do not show the armpits is obligatory. The speciality restaurants (GUANUANG ZHOU, PORTOFINO and SANSOFE), it is obligatory for gentlemen to wear long trousers at dinner.
In our section of the AI premium and All Inclusive, you can learn the contents of each board option. >>link>>https://www.dreamplacehotels.com/en/hotel-gran-castillo-resort/services/packages
There are a total of 3 restaurants that you can use: Las Coloradas, Portofino y Guangzhou.
To better organize your dinners, we advise you to book in reception during the first few days of your stay.
Yes, contact reception in advance and we will attend to your needs. If you wish for something specific there will be an additional charge.
For the smallest children we offer a daily menu of purées. If you would like a specific purée or a distinct ingredient there could be an additional charge.
Our All Inclusive service in Gran Castillo is valid from 10:00-24:00.
No, not all brand named drinks are included. Consult the drinks menu at our selling points to clear any of your queries.
Yes, but with an additional charge.