Frequently Asked Questions: Gran Castillo Tagoro

Dreamplace is a Canarian Company that is formed by 4 hotels, 3 of which are located in Tenerife and the 4th in Lanzarote.

Animals are not permitted except guide dogs.

We want you to feel at home, and so we can take care of ordering a bouquet of flowers, a bottle of cava...etc. The price depends on the request. Contact reception for more information.

Yes, there is a safe in the room and you have free use of it.

There are various ways. You can contact our reception, or if it is before your arrival you can telephone our call centre: 0034 922 979 281. You can also contact us through our website, or on the customer zone if you are a member.

Yes, We regard that chidren are babies from 0-1,99 years included and no extra charge is necessary for the cot.

There are approximately 100 channels available in various languages.

Yes, all the rooms have a balcony and/or terrace.

No, only bathrobes and slippers are provided in the Suite rooms.

No, the superior and the superior ocean view are different room categories. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.

The room size is the same, the only difference is the view. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.

You can telephone: 0034 928 595999 or send an e-mail: grantagoro@dreamplacehotels.com

No, the hotel rooms are non-smoking, however, it is permitted to smoke on the balcony/terrace.

It is not possible to replace the sofa bed with an extra bed

Our rooms have an empty minibar that you can fill to your liking (with charge). The Minibar is keeps any food/drink at a cool temperature, but does not actually cool the item down.

Our rooms do not have a coffee machine but you are able to rent one. However, you do have a tea/coffee set in your room. You can rent the coffee machine at an additional cost, subject to availability.

The single beds are 1,10m and the double beds are 2m (width).

In order to receive your room in perfect conditions, we try to make sure it is available from 3pm.

We offer you a cold dinner, courtesy of the hotel, but we also have available "room service" with additional charge, whose menu can be found in the rooms.

Our reception should have the keys back by 11am at the latest.

You can ask in reception for a late checkout at an additional charge: until 2pm to 25€; until 5pm to 50€.

*Subject to availability and must be requested by the client at reception the day before departure.

**Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.

Of course, we adapt to you! Our hotel has rooms that you can use, subject to availability and previous reservation in reception.

Yes the best option is to contact our reception directly: (grantagoro@dreamplacehotels.com)

It depends on how many people, please contact our reception to verify the cost (grantagoro@dreamplacehotels.com)

It is FORBIDDEN to reserve them, In any case, we ask our guests to go to enquire with our pool staff if in need of a sunbed. They will be happy to help find a place to enjoy the swimming pool. As for towels, these maybe changed during the schedule we set up in the morning and late afternoon. This is currently from 10am to 11am and 4pm to 5pm, but could vary depending on the season. Remember that the hotel staff reserves the right to release the hammocks with any belongings in case it is unused for a prolonged period. Only in this way can we guarantee a fairer service for all customers.

For sustainability reasons, heated pools are the main pools of the hotel, which are usually around 25 degrees Celsius.

The pool is open from 10am-6pm in winter and 10am-6.30pm in the summer. Outside of these hours, we accept no liability as to the use of the swimming pool. Towels can be changed from 10am-11am and 4pm-5pm.

We offer one free thermal circuit per direct customer (web/call center) and stay. Subsequent circuits and treatments are not free. Children aged 4-12 can only access the Spa between 10:00 am and 11:00 am and from 11:15 am to 12:15 pm. Children aged 13 to 16 must be accompanied by adults and their access will be at the following times:

12:30 pm to 1:30 pm
3:00 pm to 4:00 pm
4:00 pm to 5:00 pm
5:00 pm to 6:00 pm

For more information, please contact reception. Any use of the Spa requires a prior reservation at the Spa reception or via email at vitanova.lanzarote@dreamplacehoteles.com

The thermal circuit offers a combination of hydro-massage pools, swimming pool and toning; saunas, baths and therapeutic showers and cannot be used separately.

There only an indoor swimming pool located within the SPA. To make use of it, you must purchase a thermal circuit. The hotel offers a free entrance to the Spa per person booked in website or call center per stay.

The Spa is only for people over 15 years old, but during reduced hours, we allow entry for children aged 4-12 between 10:00 AM and 11:00 AM and from 11:15 AM to 12:15 PM. Minors between 13-16 years old must be accompanied by adults and their access will be at the following times with prior reservation:

12:30 PM to 1:30 PM
3:00 PM to 4:00 PM
4:00 PM to 5:00 PM
5:00 PM to 6:00 PM

For more information, please contact reception.

The hotel accepts payment in cash or by card. in this case, please contact us.

Yes, there is Wifi available in all our hotels, FREE!

Yes, a childcare service for those between 6 months and 3,99 years is provided and the children are in great care with our qualified staff. This service is free for children 6 months to 3,99 years, For more infomation please contact the reception.

Yes, the pool towel service is executed from reception/pool between 10am-11am and 4pm-5pm.The service is free, but a charge to the room of 20€ deposit per towel will be made. On departure this charge will be cancelled and refunded. Our hotel reserves the right to change rates without prior notice, please call reception to verify the cost.

Free of charge, the hotel charges to the room of 20€ deposit per towel will be made. On departure this charge will be cancelled and refunded. Our hotel reserves the right to change rates without prior notice, please call reception to verify the cost.

Yes, with and additional charge.

Yes, the hotel has a car park for the guests to use for free. Limited places and it is not possible to book in advance.

No. But we have an area enabled for ironing available to the client without costs.

Yes, of course. We are a family hotel and we have a club known as Club Camelot for children aged from 4 years. And it's FREE!

The gymnasium opens from Monday to Sunday at 7am-9pm.

Yes, entertainment is our speciality. We count on nightly shows, some performed by our professional entertainers and others by external performers contracted by our hotel.

Yes, at the reception you have a rental service for cars, bicycles, etc ...

The hotel is on the beach front. Just in front of the hotel is a pebble beach. But you have surely heard of the paradisiac Papagayo beaches, that are only 15 minutes away by foot, if you access it through the Playa Blanca natural reserve.

Since the Papagayo beaches are found in the natural reserve there is no possibility to organize a bus transfer but you can access them by car.

There are several options, 45 minutes walk down the Paseo Marítimo, 10 minutes by bus or 5 minutes in a taxi (costing approximately 4-6€).

Yes, contact reception to obtain the information you require  (+34 928 595999)

Yes, the use of long trousers or shorts for men and shirts that do not show the armpits is obligatory. The speciality restaurants (PORTOFINO and SANSOFE), it is obligatory for gentlemen to wear long trousers at dinner.

In our section of the AI premium and All Inclusive, you can learn the contents of each board option.

There are a total of 2 restaurants that you can use: Las Coloradas and Portofino.

To better organize your dinners, we advise you to book in reception during the first few days of your stay.

We have a wide variety of gluten-free products (pasta, pizza, bread, pancakes, desserts) and we adapt to the needs of the customer. No additional charge is made, you just have to notify at the entrance of the restaurant.

For the smallest children we offer a daily menu of purées. If you would like a specific purée or a distinct ingredient there could be an additional charge.

Unfortunately we do not offer free transport to the Playa Blanca village.

Our All Inclusive service in Gran Tagoro is valid from 10am-12am.

No, not all brand named drinks are included. Consult the drinks menu at our selling points to clear any of your queries.

Yes, but with an additional charge.

No, according to the current Spanish regulations for the use of swimming pools, only specialized floatation devices to assist with swimming are allowed. If you have purchased a floatation device before coming to the hotel, make sure it complies with the regulations before bringing it to the pool. This will avoid any misunderstandings or inconvenience with other guests during your vacation.

Our Half-Board accommodation includes breakfast and dinner. (drinks or refreshments not included)

Dreamplace Club is our exclusive loyalty program, designed to reward your loyalty at Dreamplace Hotels & Resorts.

We want every experience with us to be exceptional, which is why we created this club to adapt to your travel style. Enjoy additional exclusive discounts and other benefits on every visit, because at Dreamplace, your satisfaction is paramount.

Dreamplace Club offers three distinct categories based on the number of stays enjoyed at our hotels:

Dream Member: Your gateway to our exclusive Dreamplace loyalty program. No previous stays at our hotels are required to access its privileges; simply by registering as a user, you can enjoy all its benefits.

Loyal: Designed for customers who have enjoyed between one and nine stays at our hotels. Upon reaching this level, you can expect even more benefits, discounts, and exclusive advantages during your future visits to Dreamplace Hotels & Resorts.

Super Loyal: Reserved for customers who have enjoyed ten or more stays across all our hotels. As a member of this exclusive level, we guarantee you unique benefits and discounts on every visit to any of our Dreamplace Hotels & Resorts properties.

Dream Member: This level serves as the gateway to our club, from which you can ascend to higher levels. You'll enjoy exclusive advantages including late check-out (subject to availability and until 14:00 pm at the latest), early access to corporate offers, exclusive access to your private area, free Wi-Fi throughout the hotel, and a welcome bottle of water.

Loyal: At this level, you'll enjoy all the benefits of Dream Member, plus an additional 5% discount on all your future bookings.

Super Loyal: You'll enjoy all the benefits of Dream Member, but with an additional 10% discount on all your future bookings.

The process is very simple. You can easily register by accessing the official website of Dreamplace Hotels & Resorts and looking for the section dedicated to Dreamplace Club. There, you will find detailed information about the program and how to join.

If you are already a member of our Dreamplace Club loyalty program, simply log in to our portal and if you meet the conditions, the discount will be automatically applied during the booking process.

It's important to remember that in order for benefits and discounts to be applied, you must be correctly logged in at the time of making the reservation. If you're not logged in and a reservation is made, Dreamplace Hotels & Resorts will not be able to apply the corresponding membership discounts to the booking.

Individuals over the age of 18 can register for the Dreamplace Club Program. Furthermore, enrollment and participation for our guests is complimentary.

To take advantage of the exclusive benefits of our Club, it is necessary for the account holder to make the bookings, either by identifying themselves or logging in on our website or through call center/walk-in channels.

In the event that Dreamplace Hotels & Resorts detects that a Dreamplace Club account holder has made bookings for third parties, Dreamplace Hotels & Resorts reserves the right to apply the rate without the discount and/or benefits and to terminate their participation in the Dreamplace Club Programme.

The advantages of the program will not apply to bookings intended to be enjoyed by relatives, friends, and others where the holder is not present. Upon arrival at the hotel, it will be verified through identification documents that the holder of the Dreamplace Club Program is the same individual as the booking holder.

*This will not apply in specific cases where the holder's absence is justifiably documented, such as for medical reasons.