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Frequently Asked Questions: Tagoro
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Dreamplace Hotels & Resorts
What is Dreamplace?
Dreamplace is a Canarian Company that is formed by 4 hotels, 3 of which are located in Tenerife and the 4th in Lanzarote.
Is smoking allowed in the rooms?
Smoking is not permitted in the common areas or in the rooms, but you can smoke on the balconies and terraces of the rooms.
Are pets allowed in the hotel?
Animals are not permitted except guide dogs.
Do all the rooms have a balcony?
Yes, all the rooms have a balcony and/or terrace.
Is it possible to put an extra bed instead of the sofabed in the room?
No, our hotel does not have extra beds.
Does the hotel provide Wifi?
Yes, there is Wifi available in all our hotels, FREE!
Is there a safe in the room?
Yes, there is a safe in the apartment with a cost of 2,50€ per day and 20€ deposit. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.
How can I make an upgrade to my room?
There are various ways. You can contact our reception, or if it is before your arrival you can telephone our call centre + 44 203 608 7631. You can also contact us through our website, or on the customer zone if you are a member.
Is the cot free of charge?
Yes, We regard that chidren are babies from 0-1,99 years included and no extra charge is necessary for the cot.
How many TV channels are available in the room?
There are approximately 100 channels available in various languages and various programmes such as, sports, news, culture etc.
What is the size of the beds?
The bed measures 2mx2m and the sofabed measures 1mx2m.
Could you tell me what is provided in the fridge?
Empty fridges are placed at your disposal free of charge in every room.
Is there a kettle and coffee machine in the room?
All rooms have a kettle, microwave and mini fridge. Our rooms do not have coffee machine but we do have some available for rent.
Is there a hairdryer in the room?
Yes. A hairdryer is provided in all the rooms.
Are microwaves and/or kettles provided in the apartment?
Yes, a microwave and kettle are provided.
From what time is the room available on our arrival date?
From 15h00.
If we arrive late the first night, will we have a dinner waiting for us?
Yes , a cold dinner is provided including sandwiches, fruit, water, yoghurt, juice and a packet of biscuits.
What time do I have to leave the room on my departure date?
Our reception should have the keys back by 11am at the latest.
And if I want to leave my room later than usual on my departure date?
You can ask in reception for a late checkout at an additional charge: until 2pm at 35€; until 6:30pm at 55€.
*Subject to availability and must be requested by the client at reception the day before departure.
Do you have complimentary guest rooms that I can use on my departure date?
If you have a late flight departure and you wish to go to the pool or beach, we have rooms available where you are able to shower and change (30min).
Do you organize transfers from the airport?
Yes the best option is to contact our reception directly: (+34 922 712 501).
How much does the transfer cost from the airport to the hotel?
It depends on how many people and what type of taxi is required.
What is the hotel policy on sunbeds by the pool?
It is forbidden to reserve the sunbeds, they are for the use of guests who are using the pool area. The swimming pool is open from 10:00-18:00.
Are the swimming pools heated?
The main swimming pool and the children´s pool are heated. They are between 25-30 degrees.
Does the hotel have a indoor swimming pool?
No, The hotel does not have an indoor pool.
Are elevators avaible in the complex?
The complex is on three floors, but there are only lifts for certain rooms in the Premium Family category.
How is the access for those who are disabled?
The hotel has a ramp access to the reception, restaurant and bars but because of its particular architecture the room can only be next to one of these services.
Can our family that are not guests at the hotel visit us and be in the common areas?
You must ask in reception, there is a supplement for All Inclusive for the visitors and it also depends on the hotel occupancy.
What forms of payment are accepted at the hotel?
The hotel accepts payment in cash or by card. If you prefer, you can make a bank transfer, in this case, please contact us.
Is there a nursery for the children? What are the opening hours?
Our Miniclub is open from 10.30 a.m. to 1 p.m. and from 2 p.m. to 5 p.m. every day. Children aged 4 and older can be left alone with the team, but children under 4 must be accompanied by an adult.
Is there a pool towel service?
Yes, the pool towel service is executed from reception/pool between 10:00-18:00. A deposit of €20 in cash per towel must be paid. On departure this charge will be cancelled and refunded. Our hotel reserves the right to change rates without prior notice, please call reception to verify the cost.
Is there a laundry service?
We offer a washing and drying service at an additional cost of €5 for washing, €4 for drying and €1 for detergent. Change for the machines is available at reception.
Is there a free car park for guests?
No, the hotel does not have a car park but there are quite a few spaces to park on the street.
Does the room have an iron?
Irons can be requested at reception at no extra cost, but for fire safety reasons they cannot be used in the rooms and must only be used in the laundry.
Is there a gym?
Our gym is open from 8 a.m. to 8 p.m. to all guests over the age of 16. You need to book at reception and there is a maximum capacity of 10 people at any one time. Please note there is no towel service in the gym.
Is there entertainment for adults?
Yes, there are evening shows and daily activities for adults.
Is there entertainment for children?
Yes, every evening there is a Minidisco from 8.15 p.m. and we also have a Miniclub in the mornings and afternoons. They are available for children aged 4 to 12.
Can we rent a car from reception?
Yes, there is a car rental office at reception, where you can check availability and book your car. The hotel is the pick-up and drop-off point for your rental car.
Can you prepare some kind of detail for a birthday (flowers, bottle of champagne...)?
We want you to feel at home, and so we can take care of ordering a bouquet of flowers, a bottle of cava...etc. The price depends on the request. Contact reception for more information.
What distance is the hotel from the beach?
Approximately 1 km.
Which rooms have a jacuzzi?
Only the Superior Premium, Family Premium and Merlin Kids have an exterior jacuzzi. The Superior room has a jacuzzi or hydro-massage in the bathroom.
Is there a special price for repeat guests and/or residents?
If you're a returning client you can claim discounts by contacting our Call Center (+34 922 979 281) to formalize your booking. Or if you're a resident, find out about the offers we may have in store for you.
Can the hotel organise excursions?
Yes, contact reception to obtain the information you require (+34 922 712 501)
Is there a dresscode for dinner?
Yes, it is required for men to wear long trousers or trousers below the knee and t-shirts that do not show the armpit must be worn.
How many restaurants are there?
One buffet restaurant for breakfast, lunch and dinner.
What does All Inclusive consist of? Is it 24hrs a day?
All Inclusive is the board that includes international food and national drinks. This service has specific hours and is not available 24hrs. Please consult us if you need more information.
Could you tell me the restaurant opening times?
The opening times are as follows: 07:30–10:30 (breakfast) 13:00–15:30 (lunch) 18:30–21:30 (dinner). Subject to change according to season.
Are brand named drinks included in the All Inclusive board?
Our chain has a policy for the protection of the national economy and the drinks are of national brands, the international brands are not included. Some are available but with an additional charge.
Is gluten free food available?
Any allergens that the food in the buffet may contain are clearly labelled. Unfortunately, we cannot prevent the risk of cross-contamination in the buffet, but we would be happy to individually plate your food in the kitchen and bring it directly to you, should you wish. Specific dishes may be subject to an additional charge.
Can you prepare purées for babies?
Vegetable purées for babies are available for both lunch and dinner. Should you require puréed fruit for an afternoon snack, please request it at reception and we will be happy to prepare it for you. Different ingredients or specific purées may be subject to an additional charge.
Are utensils for babies provided; bottle warmer, microwave, etc.?
Yes, in every room there is a microwave, kettle and mini fridge to conserve food and drinks.
Is there room service?
Due to it being an All Inclusive hotel the only room service is cleaning.
How can I contact the reception?
You can telephone: 0034 922 979 281 or send an e-mail: tagoro@dreamplacehotels.com
Can I use any type of floatation device in the hotel pool?
No, according to the current Spanish regulations for the use of swimming pools, only specialized floatation devices to assist with swimming are allowed. If you have purchased a floatation device before coming to the hotel, make sure it complies with the regulations before bringing it to the pool. This will avoid any misunderstandings or inconvenience with other guests during your vacation.