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Monday to Friday from 08.30am to 8.00pm. Saturdays and Sundays from 9.00am to 8.00pm (GMT + 01:00 London)
Dreamplace Hotels & Resorts Dreamplace is a Canarian Company that is formed by 6 hotels, 3 of which are located in Tenerife, 2 in Lanzarote and 1 in Gran Canaria
Book Flight + Hotel directly with us from this link and get the best combination for your next stay at Gran Tacande Wellness & Relax. During the booking process, you will be able to select the dates, the flight, the type of room, and the regime you prefer.
If you are part of Dreamplace Club and book Flight + Hotel, you will enjoy all its advantages and exclusive discounts. Flight + Hotel bookings will accumulate to your Dreamplace Club stays, although you will not be able to view them from your client area.
The discounts in effect at the time of booking are applied directly to the final price, even if they are not shown during the booking process. At the moment, it is not possible to apply offers that include extras (for example, free tickets to theme parks) when booking Flight + Hotel.
Upon confirming your booking, you will receive a confirmation email with the booking details, as well as a voucher that you will need to present when checking in at the hotel reception. If your flight departs from the United Kingdom, you will also receive an ATOL certificate.
If you want to select your room number, you can do so through this link, which you will also find in the booking confirmation email.
Please note that in Flight + Hotel bookings, the flight is non-refundable, while for the Hotel, the conditions of the rate you chose during the booking process apply.
If you need more information about Flight + Hotel, or need to make any changes or cancel your booking, contact us at 0044 203 728 29 35
Yes, you can modify your reservation. Keep in mind that the modification policy varies according to the season:
Low season: You can modify your reservation up to 48 hours before the check-in time.
High season: You can modify your reservation up to 7 days before the check-in time.
How do I modify my reservation?
Upon making your reservation, you will receive a confirmation email with an exclusive link to access your reservation and make the necessary changes. You can also access and modify your reservation through the "My Reservations" section of our website.
If you are a member of our Dreamplace Club, you can manage your reservations directly from your private area on our website.
*Modifications are subject to availability and the current rate conditions at the time of the change.
*It is possible that some promotional rates or reservations may not be changeable. We recommend reviewing the specific conditions of your booking at the time of making it.
Yes, you can cancel your reservation. Keep in mind that the cancellation policy varies depending on the rate and the season:
Dream Rate:
Low season: You can cancel your reservation up to 48 hours before the check-in time. In case of cancellation within the 48 hours, 1 night will be charged as a penalty
High season: You can cancel your reservation up to 7 days prior to the check-in time. In case of cancellation within the 7 days prior, 1 night will be charged as a penalty
*At Hotel Cristina by Tigotan 5*, Las Palmas, this rate can be canceled up to 24 hours before arrival at the hotel. If canceled within this period or no-show (not coming to the hotel), one night will be charged as a penalty.
Modifiable Rate:
Low season: this rate can be canceled up to 48 hours prior to the check-in time. In case of cancellation within the 48 hours, the deposit will not be refunded.
High season: this rate can be canceled up to 7 days prior to the check-in time. In case of cancellation within the 7 days, the deposit will not be refunded.
In case of cancellation or no-show, regardless of when it occurs, the deposit already paid will not be refunded.
Special Rates:
In low season: this rate can be canceled up to 48 hours prior to the check-in time. In case of cancellation within 48 hours, the deposit will not be refunded.
In high season: this rate can be canceled up to 7 days prior to the check-in time. In case of cancellation within 7 days prior to arrival, the deposit will not be refunded.
*At the Hotel Cristina by Tigotan 5*, Las Palmas, this rate can be canceled up to 24 hours before arrival at the hotel. In case of cancellation within this period or no-show (not arriving at the hotel), the deposit will not be refunded as a penalty.
Non-Refundable Rate The Non-Refundable rate is not subject to cancellations
How do I cancel my reservation?
When you make your reservation, you will receive a confirmation email with an exclusive link to access your reservation and be able to cancel it. You can also access your reservation and cancel it through the "My reservations" section of our website.
If you are a member of our Dreamplace Club, you can manage your reservations directly from your private area on our website.
*These conditions are subject to possible modifications, with those indicated in the booking confirmation email prevailing.
High season: From July 1 to August 31 (both inclusive); from December 23 to January 3 (both inclusive); during Easter Week 2026 from March 29th to April 5th (both included) and during Easter Week 2027 from March 21st to March 28th (both included).
Low season: dates not included in the high season.
*We recommend reviewing the specific conditions of your reservation at the time of making it.
You can pay for your stay when making the reservation or at check-in. We offer various payment methods:
- Card: We accept payments via Visa, MasterCard, and American Express.
- Cash: For payments under €1,000.
- Bank transfer: If you prefer this method, please contact us (+34 922 979 281 or [email protected]).
Please note that payment will be made in euros, so if you pay in another currency, different exchange rates may apply from the time of booking.
You can request it when you check in at the reception desk, subject to availability and for an additional fee. If you need to arrange it before your arrival, you can ring our call centre at the following number: +34 922 979 281.
You can contact reception by calling the phone number: +34 922 746400 or by sending an email to: [email protected]
The Gran Tacande Wellness & Relax hotel is a smoke-free space. However, we do have designated smoking areas. Smoking is not allowed inside the rooms, but it is permitted on the terraces or balconies of the rooms.
Animals are not permitted except guide dogs.
Yes, there is a safe in the room and you have free use of it.
Yes, you can request a free cot, subject to availability, in the "special requests" section when making the booking or by calling our call centre.
There are approximately 100 channels available in various languages.
You can browse the 3D map of our hotel and choose the room that best suits your needs.
It is important to note that the room selection request will not take effect until you confirm your reservation at the hotel and is subject to availability, so you will be notified by email when your room has been successfully assigned. In the event that the room you selected is not available, we will offer you an alternative with similar features.
The additional cost for room selection will be paid at the time of check-in at the hotel reception. Platinum members of Dreamplace Club enjoy a 50% discount on room selection, while Diamond members enjoy free room selection.
Yes, all the rooms have a balcony and/or terrace.
Yes, these items are provided in all the rooms.
No, our hotel does not have extra beds.
No, they are minibars. The difference is that they only maintain the coolness of the item and do not actually cool it down.
The double beds measure 2x2m and the single beds measure 1.2x2m
Yes, all the rooms have a Nespresso coffee maker and a kettle, plus 6 complimentary coffee capsules and a selection of teas and herbal teas (with free replacements in Gold level jacuzzi exterior, Suite Gold level jacuzzi exterior, Gold level swim up ( private pool), Suite Gold level swim up (private pool) e Imperial Suite).
No, the Suites and Suites Side Ocean View have an indoor hottub. The Gold level jacuzzi exterior, Suite Gold level jacuzzi exterior and Suites have an outdoor hottub.
Your room will be available from 3:00 pm. If you expect to arrive earlier, please contact us so we can accommodate your early arrival.
We will offer you a cold supper. The hotel provides a selection of cold dishes such as salads, charcuterie, and a cheese selection.
Check-out is by 11:00 am.
The charge for late check-out is 30€ until 2pm and 50€ until 6pm for the Deluxe Rooms. For the suites, the Gold level jacuzzi exterior, Suite Gold level jacuzzi exterior, Gold level swim up ( private pool), Suite Gold level swim up (private pool) e Imperial Suite the charge is 50€ until 2pm and 75€ until 6pm.
Platinum members of Dreamplace Club can enjoy a free late check-out until 14:00, and Diamond members can enjoy a free late check-out until 16:00.
*The late check-out service, for both Dreamplace Club members and all other guests, is subject to availability and must be requested at reception at least one day prior to departure.
Of course, our hotel offers courtesy rooms that you can use on your last day of stay, subject to availability and advance booking at reception.
Yes, we arrange transfers from Tenerife South Airport (TFS) as well as from Tenerife North Airport (TFN). For more information, please contact our front desk: +34 922 746 400
From Tenerife South Airport (TFS), the transfer price to the hotel is €72 (1–3 people), €92 (4–8 people), and €157 (9–13 people). Child seats incur an extra cost of €7. Guests who have booked a Gold Level room for 5 or more nights include a complimentary transfer from Tenerife South Airport.
From Tenerife Norte Airport (TFN), the transfer price is €168 (1–3 people), €186 (4–8 people), and €303 (9–13 people). Child seats incur an extra cost of €7. Gold Level guests enjoy discounted rates for transfers from Tenerife North: €120 (1–3 people), €146 (4–8 people), and €235 (9–13 people).
The pools are open from 10am to 6pm. The sunbeds and sunshades are free of charge and they cannot be reserved.
Yes, all the pools are heated.
The pools are open from 10am to 6pm, and the hotel has a life guard and pool towel service, also available from 10am to 6pm.
Vitanova Thalasso Spa & Wellness Center is open from Monday to Sunday, from 10 am to 7 pm.
We offer a free thermal circuit per client and per stay for reservations made directly with us (through our website or call center) in the following room categories: Gold level outdoor jacuzzi, Suite Gold level outdoor jacuzzi, Gold level swim up (private pool), Suite Gold level swim up (private pool), and Imperial Suite.
Moreover, if the booking is for 4 or more nights in any of these types of rooms, you can enjoy a complimentary daily thermal circuit during your stay.
For the rest of the rooms and if your reservation was made through another unofficial channel, spa access has an associated cost. You can find more information here.
The thermal circuit with Thalasso waters offers hydromassage pools, swimming and toning pool, foot bath, thermal showers, Himalayan salt cabin, Finnish sauna, Turkish bath, ice cave and an outdoor terrace with hydromassage bathtub. No, you cannot use the services separately.
Children under 4 years old are not allowed to enter. Children aged 4-12 can access from Monday to Friday from 12:00 PM to 2:00 PM and children aged 13-16 can enter if accompanied by an adult. A maximum of 2 children per adult is allowed.
Yes, we offer free WiFi in all of our hotels.
Yes, we have a kids club with services for children aged 4-7. It is necessary to book this service at the reception or with guest services 24 hours in advance. For more information about schedules and activities, please get in touch with us.
Yes, with an additional charge.
We have a carpark with a limited amount of space, so places are allotted on a first come first served basis. Near the hotel however there are various free parking areas.
Yes, all the rooms offer an iron and an ironing board.
No, except at Easter, during the summer and at Christmas. Please ask for more information at reception.
The gym opens from 7:00 am to 10:00 pm.
We have wellness activities during the day, live music in different areas of the hotel and evening shows in the lobby in winter and outdoors during the summer.
Yes, we have a rent a car office in reception.
We want you to feel completely at home, so we will be delighted to order a bouquet of flowers, a bottle of cava, etc. for you, the price of which depends on what you want. Please contact reception or our GEX team for more information.
The beach 'Playa del Duque' is only 50 metres from the hotel.
Yes, they do.
Yes, contact reception to obtain the information you require (+34 922 746400)
Long trousers must be worn for dinner from 15th October to 1st June. Sportswear, swimwear and flip-flops are not permitted.
No, half board only includes breakfast and dinner at the Zurron Market Buffet.
No, it is not possible to change dinner for lunch with the halfboard option.
Yes, the Bocana Beach Club is open from 12 noon to 4pm.
The hotel has 2 restaurants: the Zurron Market Buffet, which is our main buffet restaurant, and the Bocana Beach Club, the perfect option for lunch next to the pool. Plus, there is a delicious menu of crudités at our Azotea Sunset Raw Bar.
Yes, please contact reception or GEX in advance and we will be happy to assist you.
We offer a daily puree menu for babies. There is an additional charge if you want to add a specific ingredient or have a puree made especially for your baby. Please contact our GEX team.
| The outdoor hydromassage bath in the Gold Level rooms may be used between 10:00 and 22:00. |
Yes, but with an additional charge.
Dreamplace Club is the loyalty program of Dreamplace Hotels & Resorts, designed to reward your stays at our hotels. With each booking and stay you will earn points to level up, and you will enjoy exclusive discounts and other advantages.
You can check all the information about Dreamplace Club at the following link.
