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Frequently Asked Questions: Dreamplace Bocayna Village
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Dreamplace Hotels & Resorts
What is Dreamplace Hotels & Resorts ?
Dreamplace Hotels & Resorts is a Canarian company that has 6 hotels: 3 in Tenerife, 2 located in Lanzarote and 1 in Gran Canaria.
Is there a safe in the room?
Yes, you'll find a safe in the main bedroom of each bungalow and they are free of charge.
Is smoking allowed in the rooms?
No, the hotel doesn’t have any rooms for smokers.
How can I make an upgrade to my room?
There are several options: If you wish to request it prior to your arrival, you can do so through the "Contact" form on our website or you can phone our call center by dialing 0044 203 608 7631. If you are already in the hotel, you can request it at reception.
How can I contact the reception?
If you are already in the hotel, you can contact us from any room by dialing number 9. If you haven't checked in yet, you can contact us at the following email address recepcion.bocayna@dreamplacehotels.com or by phone: 0044 203 608 7631.
Is the cot free of charge?
Yes, we have cots free of charge for babies (we consider babies to be children from 0 to 1.99 years old included).
How many TV channels are available in the room?
You can watch approximately 80 TV channels in your room, in different languages.
Do all the rooms have a balcony?
Yes, each bungalow has a large terrace with sunbeds.
Are slippers and a bathrobe provided in the room?
There are no bathrobes or slippers in the room, but you can request them by paying an additional fee.
Is it possible to put an extra bed instead of the sofabed in the room?
As the maximum capacity of the room is four people, adding an extra bed isn’t possible.
What equipment do the bungalows have?
In every room you’ll find a large fridge, toaster, microwave, kettle, Nespresso coffee machine and a juice squeezer; plus the welcome pack, which contains a bottle of water and delicious cakes.
Are there irons in the rooms?
The establishment doesn’t have an iron in the rooms
How wide are the beds?
The double beds are 2m x 2m big and the single beds 1m x 2m.
Do all rooms have a hydromassage bathtub?
The Bungalow Deluxe Superior rooms have an outdoor hot tub.
At what time can I enter my room on the day of my arrival?
Your room will be available from 15:00. If you are planning on arriving earlier, please let us know.
What time do I have to leave my room on the last day?
The room key must be handed in at reception at 12:00 at the latest.
And if I want to leave my room later than usual on my departure date?
If there is availability and you request it beforehand, you can check out of your room until 15:00 paying an extra cost of €30 or until 18:00 for €50.
Do you have complimentary guest rooms that I can use on my departure date?
Of course, we adapt to your needs. Our hotel has rooms that you can use, but always taking into account availability and prior reservation at the reception.
Do you organize transfers from the airport?
Yes, the best option is to contact our reception at the following email address recepcion.bocayna@dreamplacehotels.com or by phone: 0044 203 608 7631.
What is the hotel’s sunbed policy?
Sunbeds and parasols are free of charge during the pool’s opening hours, from 11:00 to 17:00, but reserving them beforehand isn’t permitted.
Are there indoor or heated pools?
The swimming pools are open-air, at room temperature and chlorinated fresh water. We only have one heated pool.
When are the pools open?
The swimming pool is open from 11:00 to 17:00.
Can children enter the sauna?
Kids aged 15 and onwards can enter, always accompanied by an adult.
What forms of payment are accepted at the hotel?
You can pay in cash and we accept Visa and MasterCard. If you have any problems with the payment process, please contact us.
Does the hotel provide Wifi?
Yes, WiFi is available free of charge throughout the hotel.
Is there a daycare centre for children? When is it open?
The establishment doesn’t have a nursery, but there’s a babysitting service that can be hired for a fee.
Is there entertainment for adults?
No, our hotel is famous for being a quiet and restful place.
Is there a pool towel service?
Yes, with the pool attendant from 11:00 to 17:00 directly by the pool.
Is there a laundry service?
Yes, the establishment offers guests an area where they can wash and dry their clothes for a fee
Is there a free car park for guests?
Yes, the hotel has limited free parking spaces at the hotel entrance
When does the gym open?
It’s open 24 hours, so you can use it at the time that suits you best.
Can we rent a car from reception?
Yes, you can rent a car in the reception area.
Are pets allowed in the hotel?
No animals are allowed, except for guide dogs.
Can you prepare some kind of detail for a birthday (flowers, bottle of champagne...)?
We want you to feel at home at all times, so we can take care of ordering a bouquet of flowers, a bottle of champagne, etc. The price depends on the request. Contact reception for more information.
What distance is the hotel from the beach?
The hotel is less than a kilometre away from Playa de las Coloradas and 1.5 km from Playa Papagayo, about 7 minutes by car. In addition, Playa Blanca has a municipal shuttle service that you can take very close to the hotel at the price of 1,40€, which covers the main areas of interest in the town.
Do all the rooms have a shower?
Yes, each bungalow has 2 bathrooms, all equipped with a shower.
Do repeat guests or residents have a special discount?
Repeat customers obtain a 5% discount booking directly with us
Can the hotel organise excursions?
Yes, excursions are available and can be booked from the hotel reception
Does half board include lunch?
No, half board includes breakfast and dinner
Can I change dinner for lunch with the half board option?
With the half-board it’s possible to change dinner for lunch by notifying the reception 24h in advance.
Does the hotel have a restaurant?
Yes, you will find Restaurant La Bocayna in the establishment.
Is there a restaurant for lunch?
Certainly, lunch will take place in Restaurant Tacande Bocayna Village, between 13:00 and 15:00.
Is there gluten-free food and dishes?
Yes, you must inform the reception or the maîtren one day before.
Can you prepare purées for babies?
Yes, on request with the maitre d', if possible 1 day in advance
Why is a deposit of €100 per person required during check-in, and how can it be paid?
Upon check-in, a temporary deposit of €100 per person will be held on the Visa or Mastercard credit card, or can be paid in cash, as a guarantee for possible additional expenses.
What is Dreamplace Club?
Dreamplace Club is our exclusive loyalty program, designed to reward your loyalty at Dreamplace Hotels & Resorts.
We want every experience with us to be exceptional, which is why we created this club to adapt to your travel style. Enjoy additional exclusive discounts and other benefits on every visit, because at Dreamplace, your satisfaction is paramount.
What are the Dreamplace Club categories?
Dreamplace Club offers three distinct categories based on the number of stays enjoyed at our hotels:
Dream Member: Your gateway to our exclusive Dreamplace loyalty program. No previous stays at our hotels are required to access its privileges; simply by registering as a user, you can enjoy all its benefits.
Loyal: Designed for customers who have enjoyed between one and nine stays at our hotels. Upon reaching this level, you can expect even more benefits, discounts, and exclusive advantages during your future visits to Dreamplace Hotels & Resorts.
Super Loyal: Reserved for customers who have enjoyed ten or more stays across all our hotels. As a member of this exclusive level, we guarantee you unique benefits and discounts on every visit to any of our Dreamplace Hotels & Resorts properties.
What advantages does each category have?
Dream Member: This level serves as the gateway to our club, from which you can ascend to higher levels. You'll enjoy exclusive advantages including late check-out (subject to availability and until 14:00 pm at the latest), early access to corporate offers, exclusive access to your private area, free Wi-Fi throughout the hotel, and a welcome bottle of water.
Loyal: At this level, you'll enjoy all the benefits of Dream Member, plus an additional 5% discount on all your future bookings.
Super Loyal: You'll enjoy all the benefits of Dream Member, but with an additional 10% discount on all your future bookings.
How can I become a member of Dreamplace Club?
The process is very simple. You can easily register by accessing the official website of Dreamplace Hotels & Resorts and looking for the section dedicated to Dreamplace Club. There, you will find detailed information about the program and how to join.
How do I apply my Dreamplace Club discount?
If you are already a member of our Dreamplace Club loyalty program, simply log in to our portal and if you meet the conditions, the discount will be automatically applied during the booking process.
It's important to remember that in order for benefits and discounts to be applied, you must be correctly logged in at the time of making the reservation. If you're not logged in and a reservation is made, Dreamplace Hotels & Resorts will not be able to apply the corresponding membership discounts to the booking.
Who can benefit from the Dreamplace Club Program?
Individuals over the age of 18 can register for the Dreamplace Club Program. Furthermore, enrollment and participation for our guests is complimentary.
To take advantage of the exclusive benefits of our Club, it is necessary for the account holder to make the bookings, either by identifying themselves or logging in on our website or through call center/walk-in channels.
In the event that Dreamplace Hotels & Resorts detects that a Dreamplace Club account holder has made bookings for third parties, Dreamplace Hotels & Resorts reserves the right to apply the rate without the discount and/or benefits and to terminate their participation in the Dreamplace Club Programme.
The advantages of the program will not apply to bookings intended to be enjoyed by relatives, friends, and others where the holder is not present. Upon arrival at the hotel, it will be verified through identification documents that the holder of the Dreamplace Club Program is the same individual as the booking holder.
*This will not apply in specific cases where the holder's absence is justifiably documented, such as for medical reasons.