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Monday to Friday from 08.30am to 8.00pm. Saturdays and Sundays from 9.00am to 8.00pm (GMT + 01:00 London)
Book Flight + Hotel directly with us from this link and get the best combination for your next stay at Hotel Cristina by Tigotan. During the booking process, you will be able to select the dates, the flight, the type of room, and the regime you prefer.
If you are part of Dreamplace Club and book Flight + Hotel, you will enjoy all its advantages and exclusive discounts. Flight + Hotel bookings will accumulate to your Dreamplace Club stays, although you will not be able to view them from your client area.
The discounts in effect at the time of booking are applied directly to the final price, even if they are not shown during the booking process. At the moment, it is not possible to apply offers that include extras (for example, free tickets to theme parks) when booking Flight + Hotel.
Upon confirming your booking, you will receive a confirmation email with the booking details, as well as a voucher that you will need to present when checking in at the hotel reception. If your flight departs from the United Kingdom, you will also receive an ATOL certificate.
If you want to select your room number, you can do so through this link, which you will also find in the booking confirmation email.
Please note that in Flight + Hotel bookings, the flight is non-refundable, while for the Hotel, the conditions of the rate you chose during the booking process apply.
If you need more information about Flight + Hotel, or need to make any changes or cancel your booking, contact us at 0044 203 728 29 35
Yes, all the rooms have safes, which are free to use.
At Hotel Cristina by Tigotan, we have designated smoking areas. Smoking is not allowed inside the rooms but is permitted on the terraces or balconies.
Yes, you can modify your reservation. Keep in mind that the modification policy varies according to the season:
During the Christmas period, from December 25th to December 31st (inclusive), you can change your reservation up to 72 hours before check-in time. For the rest of the year, you can modify your reservation up to 24 hours before check-in time.
How do I modify my reservation?
Upon making your reservation, you will receive a confirmation email with an exclusive link to access your reservation and make the necessary changes. You can also access and modify your reservation through the "My Reservations" section of our website.
If you are a member of our Dreamplace Club, you can manage your reservations directly from your private area on our website.
*Modifications are subject to availability and the current rate conditions at the time of the change.
*It is possible that some promotional rates or reservations may not be changeable. We recommend reviewing the specific conditions of your booking at the time of making it.
Yes, you can cancel your reservation. Keep in mind that the cancellation policy varies depending on the rate and the season:
Dream Rate:
You can cancel your reservation up to 24 hours before the hotel arrival. In case of cancellation after this deadline (less than 24 hours before arrival) or no-show (failure to arrive at the hotel), one night will be charged as a penalty.
Special Rates:
You can cancel your reservation up to 24 hours before the hotel arrival. In case of cancellation after this deadline (less than 24 hours before arrival) or no-show (failure to arrive at the hotel), one night will be charged as a penalty.
Non-Refundable Rate The Non-Refundable rate is not subject to cancellations
How do I cancel my reservation?
When you make your reservation, you will receive a confirmation email with an exclusive link to access your reservation and be able to cancel it. You can also access your reservation and cancel it through the "My reservations" section of our website.
If you are a member of our Dreamplace Club, you can manage your reservations directly from your private area on our website.
*These conditions are subject to possible modifications, with those indicated in the booking confirmation email prevailing.
*We recommend reviewing the specific conditions of your reservation at the time of making it.
You can pay for your stay when making the reservation or at check-in. We offer various payment methods:
- Card: We accept payments via Visa, MasterCard, and American Express.
- Cash: For payments under €1,000.
- Bank transfer: If you prefer this method, please contact us (+34 922 979 281 or [email protected]).
Please note that payment will be made in euros, so if you pay in another currency, different exchange rates may apply from the time of booking.
There are various options: if the request is prior to arrival at the hotel, you can arrange it using the "Contact" form on our website or by ringing our call centre on 0034 928 26 80 50. If you are already staying at the hotel, you can arrange it through reception.
Approximately 40 television channels are available in your room, in various languages.
All the rooms have a balcony and/or terrace with views, except the Single Bedrooms and Confort Room.
You can browse the 3D map of our hotel and choose the room that best suits your needs.
It is important to note that the room selection request will not take effect until you confirm your reservation at the hotel and is subject to availability, so you will be notified by email when your room has been successfully assigned. In the event that the room you selected is not available, we will offer you an alternative with similar features.
The additional cost for room selection will be paid at the time of check-in at the hotel reception. Platinum members of Dreamplace Club enjoy a 50% discount on room selection, while Diamond members enjoy free room selection.
It depends on the type of room: 1.35m in the single rooms and in other rooms double beds are 2m and single beds are 0.9m.
The majority of rooms have a bath, but we have some with a shower, which may be appropriate for people with reduced mobility providing the person can walk, albeit with difficulty. But unfortunately we do not have fully-adapted, wheelchair-accessible rooms equipped with wheelchair-accessible showers.
Although all the rooms have a minibar, it will be empty. You may request to have it filled before arriving at the hotel by calling 0044 203 608 7631 or by email at [email protected]. *The hotel reserves the right to change the prices without prior notice; please contact reception to check the cost.
You can request a free kettle by contacting reception.
Yes, all the bedrooms have a hairdryer.
The establishment does not offer irons in the bedrooms. It does offer a room where guests may iron. We also offer an external laundry/dry cleaning service at an extra charge.
Depending on the type of room you may find a bath or a shower unit.
You can contact reception by phone on 0034 928 26 80 50 or by email at [email protected]
The beach only offers sunshades and loungers for hire, but they do not belong to the hotel. The price for two loungers and a sunshade is €7.50.
The loungers and sunshades are free during pool opening hours, 10:00-18:00, but they may not be reserved.
Yes, the swimming pool at Hotel Cristina by Tigotan is heated, outdoor and chlorinated freshwater.
Unfortunately not.
The pool is open 10:00-18:00 in summer and 09:00-18:00 in winter. To change towels you need to contact the lifeguard on duty in the pool between 10:00 and 18:00.
Yes, the towel service is available at the pool.
It's a free service: a deposit of €20 per towel is charged to your room, which is cancelled on the day of departure when they are returned. The hotel reserves the right to change the price without prior notice; please contact reception to confirm the cost.
Yes, WiFi is available throughout the hotel and is free.
Yes, this service is provided offsite and the estimated turnaround time is 48 hours.
While the hotel is right on the beachfront, it is also located in one of the busiest areas of the city, and consequently it is not easy to find parking in the vicinity. Although it is possible to find places in the blue parking zone, the hotel offers its guests a parking.
The cost is 12€ per day.
There is a Fitness zone on the 11th floor with views. (Check with reception for opening hours and availability).
Yes, ask at reception for more details.
Because we are anxious for our guests to feel at home we are happy to arrange a bunch of flowers, a bottle of cava, etc. The price is subject to the request. Contact our team at [email protected] for more information.
We offer Accommodation and Breakfast or Half-Board. We do not offer full-board or all-inclusive.
Half-Board includes accommodation with breakfast and dinner. Although dinner drinks are not included.
Yes, you can have an à la carte lunch at the pool snack bar.
Yes, notify the hotel staff on the day you which to do so, before 12 noon.
The hotel has the Buffet restaurant where breakfasts and dinners are served. It also offers the Pool Bar and the Bar Hall.
The restaurant is open for breakfast from 07:00 to 10:30 and for dinner from 19:30 to 22:00 (subject to seasonal variations).
We have a dress code for the restaurant only at dinner, when male diners are required to wear long trousers or trousers that extend below the knee, and singlets, sandals and flip-flops are not permitted.
Yes, let reception know in advance and we will make arrangements. If you require something specific there will be an additional charge.
Yes, we offer 24-hour room service.
Yes. After making your booking, and right up until the day of your stay, you can complete the online check-in process via this link to avoid waiting at reception. Remember to have your booking reference, IDs, and guests' personal details ready to complete the online check-in.
You'll be able to access your room from 15:00, but if your room is ready earlier we'll be happy to hand over the key.
For those guests who have booked Half-Board we will always have a cold dinner available up to 01:00.
You can check out at Hotel Cristina by Tigotan until 12:00 PM. If you prefer to leave later, you can request late check-out at reception the day before your departure.
You can request late check-out at reception at an additional charge: until 3pm to 25€; until 6pm to 45€.
Platinum members of Dreamplace Club can enjoy a free late check-out until 14:00, and Diamond members can enjoy a free late check-out until 16:00.
*The late check-out service, for both Dreamplace Club members and all other guests, is subject to availability and must be requested at reception at least one day prior to departure.
Of course, we're happy to oblige. The hotel offers rooms that you will be welcome to use, subject to availability and advance reservation at reception.
Certainly; if the request is prior to your arrival at the hotel you can arrange a transfer by contacting the following email address: [email protected] or ringing our call centre on 0034 928 26 80 50. If you are already staying at the hotel you can arrange the transfer with reception by dialling 9001. The approximate price is €40 per trip for up to four people.
No, unfortunately not. There is a fast bus, number 60, that runs between the airport and Las Palmas. This bus will take you from Las Palmas Airport to Santa Catalina park, 500 metres from the hotel. The fare is around €3 per person per trip.
The distance is 25 km, and a taxi costs €35-40, in normal traffic.
Yes, email our reception team at [email protected] or call us on 0034 928 26 80 50 to obtain all the information you need before you arrive. Or if you are already staying at the hotel ask at reception for our Guest Experience.
Hotel Cristina is located right on the beachfront at Playa de las Canteras.
Yes, repeat customers can benefit from 5% additional discount by ringing our Call Centre +34 922 979 281 to arrange their booking or to apply the 5% discount to their previously-made booking on the website.
No, animals are not admitted, except guide dogs.
The accommodation of children under 16 years of age in our hotel Cristina will only be allowed in exceptional cases or force majeure that are duly justified, such as natural disasters, missed flights to their destination, etc...
Dreamplace Club is the loyalty program of Dreamplace Hotels & Resorts, designed to reward your stays at our hotels. With each booking and stay you will earn points to level up, and you will enjoy exclusive discounts and other advantages.
You can check all the information about Dreamplace Club at the following link.
