FREQUENTLY ASKED QUESTIONS: TIGOTAN
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Dreamplace is a Canarian Company that is formed by 4 hotels, 3 of which are located in Tenerife and the 4th in Lanzarote.
Yes, there is a safe in the room and the cost is 2,50€ per day. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.
There are various ways. You can contact our reception, or if it is before your arrival you can telephone our call centre: 0034 922 979 281. You can also contact us through our website, or on the customer zone if you are a member.
You can telephone: 0034 922 793511 or send an e-mail: firstname.lastname@example.org
No, the hotel rooms are non-smoking.
There are approximately 60 channels available in various languages.
Yes, all the rooms have a balcony and/or terrace.
It depends on the type of room. A single bed is 1m, the double is 1.45m, the bed provided in the suite is 2m and the bed in the Romance room is 1.80m.
Our hotels have extra beds for our guests.
The minibar itself has no extra charge. But if you prefer to arrive to a fridge full of treats then a charge of €14. The package includes 10 drinks and two bags of crisps. Our hotel reserves the right to change rates without prior notice, please call reception to verify the cost.
There is the possibility to rent a kettle from an external business The Smart room, Romance room and Suite include a Nespresso Machine and Kettle.
Yes. A hairdryer is provided in all the rooms.
The entrance to the room is guaranteed for 15:00, but if your room is ready beforehand, we are more than happy to provide you with the key.
Yes, upon request by you or the tour operator. We will always take into account any late arrivals and provide a cold dinner until 01:00.
Our reception should have the keys back by 12:00 midday at the latest.
You can ask in reception for a late checkout at an additional charge (subject to availability and can only be confirmed on the same day of departure).
Of course, we adapt to you! Our hotel has rooms that you can use, subject to availability and previous reservation in reception.
Yes, the best option is to contact our gex team: email@example.com directly: +34 922 793 511.
It depends on how many people but it is around about 33€ from the South Tenerife Airport and 95€ from the North airport for 1-5 people. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.
The sunbeds are free of charge and it is forbidden to reserve them.
There are 2 exterior pool and a hydromassage bathtub that are heated approximately between 22-26 degrees, only in the winter season.
No, the hotel does not have an indoor pool.
The nudist zone can be found on the hotel rooftop, your key needs to be activated by reception to be able to gain access.
The swimming pool is open from 09:00-20:00 in the summer and 09:00-18:00 in winter. For a change of towels, please speak to the lifeguard at the swimming pool, 10:00-12:00 and 15:00-17:00.
The hotel accepts payment in cash or by card.
Yes, there is Wifi available in all our hotels, FREE!
Yes, the pool towel service is executed from pool.
The service is free, but a charge to the room of 20€ deposit per towel will be made. On departure this charge will be cancelled and refunded. Our hotel reserves the right to change rates without prior notice, please call reception to verify the cost.
Yes, this is an external service and the estimated time is 48 hours.
We have a carpark with a limited amount of space, so places are allotted on a first come first served basis. Near the hotel however there are various free parking areas.
An iron is not permitted in the room, but we have a specific room to iron, you only have to ask for the key in reception.
The rooftop provides a fitness zone. (For availability and opening hours consult in reception).
Yes, we have a rent a car office in reception.
Animals are not permitted except guide dogs.
We want you to feel at home, and so we can take care of ordering a bouquet of flowers, a bottle of cava...etc. The price depends on the request. Contact to our gex team: firstname.lastname@example.org for more information.
The beach is about 800 metres from the hotel.
If you're a returning client you can claim discounts by contacting our Call Center (+34 922 979 281) to formalize your booking.
Yes, contact gex team to obtain the information you require (+34 922 793511).
We have a dress code only for the Santa Rosa Grill restaurant, where gentlemen are required to wear long trousers or trousers that extend below the knee, and neither singlets nor sandals/flip-flops are permitted.
The MP exclusive has exclusive options for guests. For more information see the board type section on our web page.
No, half board includes breakfast and dinner in the buffet restaurant. Whilst the Exclusive HB includes drinks and bits in the VIP zone.
The hotel has 2 restaurants; the buffet restaurant Areca and the à la carte restaurant Santa Rosa Grill. Plus a Snack Pool Bar and Café del Mar.
The opening hours of our restaurant Areca is from 07:00-10:00 for breakfast and 18:30-22:00 for dinner (subject to variations according to seasons). The opening hours for the Santa Rosa Grill is from 19:00-22:00.
Yes, contact reception in advance and we will attend to your needs. If you wish for something specific there will be an additional charge.
The minimum age permitted is 18 years.