• Tenerife

  • GRAN TACANDE · Wellness & Relax

  • TIGOTAN · Lovers & Friends (+18)

  • TAGORO · Family & Fun

  • Lanzarote

  • GRAN CASTILLO TAGORO · Family & Fun

  • TACANDE BOCAYNA VILLAGE · Feel & Relax

  • Gran Canaria

  • HOTEL CRISTINA by Tigotan

  • Mallorca

  • TACANDE PORTALS · Wellness & Relax

FREQUENTLY ASKED QUESTIONS: TACANDE PORTALS

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There are approximately 100 channels available in various languages.
You will have a dressing gown and slippers at your disposal in our Gold Level rooms.
You will be able to find a minibar in all rooms, which will be filled to suit the guest either by choosing our packs or a la carte.
The double beds measure 1.80 x 2 m, the single beds in double rooms measure 0.90 x2m two beds and the "singles" 1.35 x 2m.
The Gold Level rooms have a Nespresso coffee maker, accompanied by 4 complimentary coffee capsules.
To enjoy a room with a hydromassage bath, we invite you to book your stay in the Gold Level rooms. * Except Gold Level SwimUp with private pool.
Your room will be available from 3pm. If you are foreseen to arrive before this time please let us know.
We offer you a "cold dinner". The hotel offers you a selection of cold dishes such as salads, cured meats, cheeses... remember to notify us in advance.
Our reception must have the room key at the latest at 12:00h.
Of course, we adapt to you! Our hotel has rooms that you can use, subject to availability and previous reservation in reception.
Yes the best option is to contact our reception directly: (+34 971 676 000)
The pools are open from 10am to 6pm. The sunbeds and sunshades are free of charge and they cannot be reserved.
Yes, all the pools are heated.
The pools are open from 10am to 6pm, and the hotel has a life guard and pool towel service, also available from 10am to 6pm.
We offer one free entry per client and stay to the Spa in the Gold level rooms. If you have a reservation in the rest of the rooms, you can access the Spa for € 10 a day.
*Children under 16 are not allowed.
The thermal circuit offers a pool with two points of water jets, sauna and Turkish bath, thermal shower. Also, remember that you have a selection of treatments and massages that you can request by reservation whenever you want.
Only children over 16 years of age can enter the Spa.
There is only an indoor pool inside the Spa.
The hotel accepts payment in cash or by card. If you prefer, you can make a bank transfer, in this case, please contact us.
Yes, there is Wifi available in all our hotels, FREE!
We are sorry but we do not have a daycare centre service in our establishment.
Yes, our pool towel service is free of charge and is available at reception or during the opening times of the pools (10am to 6pm).
Yes, with an additional charge.
Yes, upon request, all the rooms offer an iron and an ironing board.
We have live music at night.
Yes, we have a rent a car office in reception.
Animals are not permitted except guide dogs.
We want you to feel completely at home, so we will be delighted to order a bouquet of flowers, a bottle of cava, etc. for you, the price of which depends on what you want. Please contact reception.
The hotel is located just 200 meters from the wonderful Cala Portals Nous.
Yes, repeat guests enjoy a 5% discount if they book directly on our website or at reception, or by calling 0034 971 676 000.
Yes, contact reception to obtain the information you require (+34 971 676 000)
The ladies should always dress elegantly. The use of long trousers at dinner is mandatory for gentlemen.
Half board includes breakfast and dinner with an a la carte menu in our restaurants.
No, it is not possible to change dinner for lunch with the halfboard option.
Yes, the Pool Bar Far de Portals, which is also open during lunch hours from 12:00 to 17:00.
The hotel has two a la carte restaurants as well as a Pool Bar, the option for lunch at noon next to the pools.
Yes, please contact reception in advance and we will be happy to assist you.
Yes, but with an additional charge.