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Dreamplace Hotels & Resorts Dreamplace is a Canarian Company that is formed by 6 hotels, 3 of which are located in Tenerife, 2 in Lanzarote and 1 in Gran Canaria
Yes, you can modify your reservation. Keep in mind that the modification policy varies according to the season:
Low season: You can modify your reservation up to 48 hours before the check-in time.
High season: You can modify your reservation up to 7 days before the check-in time.
How do I modify my reservation?
Upon making your reservation, you will receive a confirmation email with an exclusive link to access your reservation and make the necessary changes. You can also access and modify your reservation through the "My Reservations" section of our website.
If you are a member of our Dreamplace Club, you can manage your reservations directly from your private area on our website.
*Modifications are subject to availability and the current rate conditions at the time of the change.
*It is possible that some promotional rates or reservations may not be changeable. We recommend reviewing the specific conditions of your booking at the time of making it.
Yes, you can cancel your reservation. Keep in mind that the cancellation policy varies depending on the rate and the season:
Dream Rate:
Low season: You can cancel your reservation up to 48 hours before the check-in time. In case of cancellation within the 48 hours, 1 night will be charged as a penalty
High season: You can cancel your reservation up to 7 days prior to the check-in time. In case of cancellation within the 7 days prior, 1 night will be charged as a penalty
*At Hotel Cristina by Tigotan 5*, Las Palmas, this rate can be canceled up to 24 hours before arrival at the hotel. If canceled within this period or no-show (not coming to the hotel), one night will be charged as a penalty.
Modifiable Rate:
Low season: this rate can be canceled up to 48 hours prior to the check-in time. In case of cancellation within the 48 hours, the deposit will not be refunded.
High season: this rate can be canceled up to 7 days prior to the check-in time. In case of cancellation within the 7 days, the deposit will not be refunded.
*At Hotel Cristina by Tigotan 5*, Las Palmas, this rate can be canceled up to 24 hours before arrival at the hotel. If canceled within this period or no-show (not coming to the hotel), the deposit will not be refunded as a penalty.
Standard Rate:
Low season: You can cancel your reservation up to 48 hours before the check-in time. In case of cancellation within the 48 hours, one night will be charged as a penalty.
High season: You can cancel your reservation up to 7 days before the check-in time. In case of cancellation within the 7 days prior, 1 night's charge will be applied as a penalty
*At Hotel Cristina by Tigotan 5*, Las Palmas, this rate can be canceled up to 24 hours before arrival at the hotel. If canceled within this period or no-show (not coming to the hotel), one night will be charged as a penalty.
Special Rates:
In low season: this rate can be canceled up to 48 hours prior to the check-in time. In case of cancellation within 48 hours, the deposit will not be refunded.
In high season: this rate can be canceled up to 7 days prior to the check-in time. In case of cancellation within 7 days prior to arrival, the deposit will not be refunded.
*At the Hotel Cristina by Tigotan 5*, Las Palmas, this rate can be canceled up to 24 hours before arrival at the hotel. In case of cancellation within this period or no-show (not arriving at the hotel), the deposit will not be refunded as a penalty.
Non-Refundable Rate The Non-Refundable rate is not subject to cancellations
How do I cancel my reservation?
When you make your reservation, you will receive a confirmation email with an exclusive link to access your reservation and be able to cancel it. You can also access your reservation and cancel it through the "My reservations" section of our website.
If you are a member of our Dreamplace Club, you can manage your reservations directly from your private area on our website.
*These conditions are subject to possible modifications, with those indicated in the booking confirmation email prevailing.
High season: From July 1 to August 31 (both inclusive); from December 23 to January 3 (both inclusive); during Easter of 2025 from April 13 to April 20 (both inclusive) and during Easter of 2026 from March 29 to April 5 (both inclusive).
Low season: dates not included in the high season.
*We recommend reviewing the specific conditions of your reservation at the time of making it.
You can pay for your stay when making the reservation or at check-in. We offer various payment methods:
- Card: We accept payments via Visa, MasterCard, and American Express.
- Cash: For payments under €1,000.
- Bank transfer: If you prefer this method, please contact us (+34 922 979 281 or reservas@dreamplacehotels.com).
Please note that payment will be made in euros, so if you pay in another currency, different exchange rates may apply from the time of booking.
You can request it when you check in at the reception desk, subject to availability and for an additional fee. If you need to arrange it before your arrival, you can ring our call centre at the following number: +34 922 979 281.
You can contact reception by calling the phone number: +34 922 746400 or by sending an email to: grantacande@dreamplacehotels.com
The Gran Tacande Wellness & Relax hotel is a smoke-free space. However, we do have designated smoking areas. Smoking is not allowed inside the rooms, but it is permitted on the terraces or balconies of the rooms.
Animals are not permitted except guide dogs.
Yes, there is a safe in the room and you have free use of it.
Yes, you can request a free cot, subject to availability, in the "special requests" section when making the booking or by calling our call centre.
There are approximately 100 channels available in various languages.
You can browse the 3D map of our hotel and choose the room that best suits your needs.
It is important to note that the room selection request will not take effect until you confirm your reservation at the hotel and is subject to availability, so you will be notified by email when your room has been successfully assigned. In the event that the room you selected is not available, we will offer you an alternative with similar features.
The additional cost for room selection will be paid at the time of check-in at the hotel reception.
Yes, all the rooms have a balcony and/or terrace.
Yes, these items are provided in all the rooms.
No, our hotel does not have extra beds.
No, they are minibars. The difference is that they only maintain the coolness of the item and do not actually cool it down.
The double beds measure 2x2m and the single beds measure 1.2x2m
Yes, all the rooms have a Nespresso coffee maker and a kettle, plus 6 complimentary coffee capsules and a selection of teas and herbal teas (with free replacements in Gold level jacuzzi exterior, Suite Gold level jacuzzi exterior, Gold level swim up ( private pool), Suite Gold level swim up (private pool) e Imperial Suite).
No, the Suites and Suites Side Ocean View have an indoor hottub. The Gold level jacuzzi exterior, Suite Gold level jacuzzi exterior and Suites have an outdoor hottub.
Your room will be available from 3:00 pm. If you expect to arrive earlier, please contact us so we can accommodate your early arrival.
We will offer you a cold supper. The hotel provides a selection of cold dishes such as salads, charcuterie, and a cheese selection.
Check-out is by 11:00 am.
The charge for late check-out is 30€ until 2pm and 50€ until 6pm for the Deluxe Rooms. For the suites, the Gold level jacuzzi exterior, Suite Gold level jacuzzi exterior, Gold level swim up ( private pool), Suite Gold level swim up (private pool) e Imperial Suite the charge is 50€ until 2pm and 75€ until 6pm.
For Dreamplace Club members only:
Customers who are members of Dreamplace Club can enjoy a free late check-out, up to a maximum of 2:00 pm.
*All services are subject to availability and must be requested by the customer at reception one day before departure.
Of course, our hotel offers courtesy rooms that you can use on your last day of stay, subject to availability and advance booking at reception.
Yes, we arrange transfers from Tenerife South Airport (TFS) as well as from Tenerife North Airport (TFN). For more information, please contact our front desk: +34 922 746 400
From Tenerife South Airport (TFS), the price of the transfer to the hotel is €64 for transfers for 1 to 3 people, €83 for 4 to 8 people, and €142 for 9 to 13 people. Transporting a child seat has an additional cost of €7.
From Tenerife North Airport (TFN), the price of the transfer to the hotel is €152 for transfers for 1 to 3 people, €168 for 4 to 8 people, and €275 for 9 to 13 people. Transporting a child seat has an additional cost of €7. Gold Level customers enjoy a discount for the transfer from Tenerife North Airport: €105 for transfers for 1 to 3 people, €130 for 4 to 8 people, and €210 for 9 to 13 people.
The pools are open from 10am to 6pm. The sunbeds and sunshades are free of charge and they cannot be reserved.
Yes, all the pools are heated.
The pools are open from 10am to 6pm, and the hotel has a life guard and pool towel service, also available from 10am to 6pm.
We offer a free thermal circuit per client and per stay for reservations made directly with us (through our website or call center) in the following room categories: Gold level outdoor jacuzzi, Suite Gold level outdoor jacuzzi, Gold level swim up (private pool), Suite Gold level swim up (private pool), and Imperial Suite.
Moreover, if the booking is for 4 or more nights in any of these types of rooms, you can enjoy a complimentary daily thermal circuit during your stay.
For the rest of the rooms and if your reservation was made through another unofficial channel, spa access has an associated cost. You can find more information here.
The thermal circuit with Thalasso waters offers hydromassage pools, swimming and toning pool, foot bath, thermal showers, Himalayan salt cabin, Finnish sauna, Turkish bath, ice cave and an outdoor terrace with hydromassage bathtub. No, you cannot use the services separately.
Children under 4 years old are not allowed to enter. Children aged 4-12 can access from Monday to Friday from 12:00 PM to 2:00 PM and children aged 13-16 can enter if accompanied by an adult. A maximum of 2 children per adult is allowed.
Yes, we offer free WiFi in all of our hotels.
Yes, we have a kids club with services for children aged 4-7. It is necessary to book this service at the reception or with guest services 24 hours in advance. For more information about schedules and activities, please get in touch with us.
Yes, with an additional charge.
We have a carpark with a limited amount of space, so places are allotted on a first come first served basis. Near the hotel however there are various free parking areas.
Yes, all the rooms offer an iron and an ironing board.
No, except at Easter, during the summer and at Christmas. Please ask for more information at reception.
The gym opens from 7:00 am to 10:00 pm.
We have wellness activities during the day, live music in different areas of the hotel and evening shows in the lobby in winter and outdoors during the summer.
Yes, we have a rent a car office in reception.
We want you to feel completely at home, so we will be delighted to order a bouquet of flowers, a bottle of cava, etc. for you, the price of which depends on what you want. Please contact reception or our GEX team for more information.
The beach 'Playa del Duque' is only 50 metres from the hotel.
Yes, they do.
Yes, contact reception to obtain the information you require (+34 922 746400)
The ladies should always dress elegantly. From the 1st of June to the 30th of September, shorts may be worn during dinner. Sportswear, swimwear, or flip-flops are not permitted.
No, half board only includes breakfast and dinner at the Zurron Market Buffet.
No, it is not possible to change dinner for lunch with the halfboard option.
Yes, the Bocana Beach Club is open from 12 noon to 4pm.
The hotel has 2 restaurants: the Zurron Market Buffet, which is our main buffet restaurant, and the Bocana Beach Club, the perfect option for lunch next to the pool. Plus, there is a delicious menu of crudités at our Azotea Sunset Raw Bar.
Yes, please contact reception or GEX in advance and we will be happy to assist you.
We offer a daily puree menu for babies. There is an additional charge if you want to add a specific ingredient or have a puree made especially for your baby. Please contact our GEX team.
| What is the latest time that the outdoor hydromassage bath can be used in the Gold Level outdoor hydromassage rooms and the outdoor hydromassage Gold Level Suite? |
| The outdoor hydromassage bath in the Gold Level rooms may be used between 10:00 and 22:00. |
Yes, but with an additional charge.
Dreamplace Club is our exclusive loyalty programme, designed to reward your loyalty at Dreamplace Hotels & Resorts. Individuals over the age of 18 can enrol in the Dreamplace Club Programme. Registration and participation for our guests is free.
We want every experience with us to be exceptional, which is why we created this club to adapt to your travel style. Enjoy additional exclusive discounts and other benefits on every visit, because at Dreamplace, your satisfaction is paramount.
Dreamplace Club offers three distinct categories based on the number of stays enjoyed at our hotels:
Dream Member: Your gateway to our exclusive Dreamplace loyalty program. No previous stays at our hotels are required to access its privileges; simply by registering as a user, you can enjoy all its benefits.
Loyal: Designed for customers who have enjoyed between one and nine stays at our hotels. Upon reaching this level, you can expect even more benefits, discounts, and exclusive advantages during your future visits to Dreamplace Hotels & Resorts.
Super Loyal: Reserved for customers who have enjoyed ten or more stays across all our hotels. As a member of this exclusive level, we guarantee you unique benefits and discounts on every visit to any of our Dreamplace Hotels & Resorts properties.
Dream Member: This level serves as the gateway to our club, from which you can ascend to higher levels. You'll enjoy exclusive advantages including late check-out (subject to availability and until 14:00 pm at the latest), early access to corporate offers, exclusive access to your private area, free Wi-Fi throughout the hotel, and a welcome bottle of water.
Loyal: At this level, you'll enjoy all the benefits of Dream Member, plus an additional 5% discount on all your future bookings.
Super Loyal: You'll enjoy all the benefits of Dream Member, but with an additional 10% discount on all your future bookings.
The process to become a member of Dreamplace Club is very simple. You can easily sign up from the official Dreamplace Hotels & Resorts website and look for the Dreamplace Club section. There you will find detailed information about the programme and how to join.
If you are already a member of our Dreamplace Club loyalty program, simply log in to our portal and if you meet the conditions, the discount will be automatically applied during the booking process.
It's important to remember that in order for benefits and discounts to be applied, you must be correctly logged in at the time of making the reservation. If you're not logged in and a reservation is made, Dreamplace Hotels & Resorts will not be able to apply the corresponding membership discounts to the booking.
Who can benefit from the Dreamplace Club Program?
All users who are registered through our website or customer service centre in our Dreamplace Club loyalty programme can benefit from all the exclusive advantages.
The benefits will automatically be applied to the reservation holder who is enrolled in Dreamplace Club. In the event that you are part of a reservation but not the holder of it, you can also enjoy the benefits of our loyalty program by notifying our reception team upon your arrival at the hotel. We will register you if necessary and add your stay to your Dreamplace Club customer area.
It is important to note that upon arrival at the hotel, the identification documents will be checked to ensure that the holder of the Dreamplace Club Program is the same as the reservation holder. *This will not apply in specific cases where the absence of the holder is documented, such as medical reasons. In the event that Dreamplace Hotels & Resorts detects that the holder of a Dreamplace Club account has made reservations for third parties, it reserves the right to apply the rate without the discount and/or benefits and terminate their participation in the loyalty program.
