Frequently Asked Questions: Tagoro

Dreamplace is a Canarian Company that is formed by 4 hotels, 3 of which are located in Tenerife and the 4th in Lanzarote.

Smoking is not permitted in the common areas or in the rooms, but you can smoke on the balconies and terraces of the rooms.

Animals are not permitted except guide dogs.

Yes, all the rooms have a balcony and/or terrace.

No, our hotel does not have extra beds.

Yes, there is Wifi available in all our hotels, FREE!

Yes, there is a safe in the apartment with a cost of 2,50€ per day and 20€ deposit. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.

There are various ways. You can contact our reception, or if it is before your arrival you can telephone our call centre + 44 203 608 7631. You can also contact us through our website, or on the customer zone if you are a member.

Yes, We regard that chidren are babies from 0-1,99 years included and no extra charge is necessary for the cot.

There are approximately 100 channels available in various languages and various programmes such as, sports, news, culture etc.

The bed measures 2mx2m and the sofabed measures 1mx2m.

Empty fridges are placed at your disposal free of charge in every room.

All rooms have a kettle, microwave and mini fridge. Our rooms do not have coffee machine but we do have some available for rent.

Yes. A hairdryer is provided in all the rooms.

Yes, a microwave and kettle are provided.

From 15h00.

Yes , a cold dinner is provided including sandwiches, fruit, water, yoghurt, juice and a packet of biscuits.

Our reception should have the keys back by 11am at the latest.

You can ask in reception for a late checkout at an additional charge: until 2pm at 35€; until 6:30pm at 55€.
*Subject to availability and must be requested by the client at reception the day before departure.

If you have a late flight departure and you wish to go to the pool or beach, we have rooms available where you are able to shower and change (30min).

Yes the best option is to contact our reception directly:  (+34 922 712 501).

It depends on how many people and what type of taxi is required.

It is forbidden to reserve the sunbeds, they are for the use of guests who are using the pool area. The swimming pool is open from 10:00-18:00.

The main swimming pool and the children´s pool are heated. They are between 25-30 degrees.

No, The hotel does not have an indoor pool.

The complex is on three floors, but there are only lifts for certain rooms in the Premium Family category.

The hotel has a ramp access to the reception, restaurant and bars but because of its particular architecture the room can only be next to one of these services.

You must ask in reception, there is a supplement for All Inclusive for the visitors and it also depends on the hotel occupancy.

The hotel accepts payment in cash or by card. If you prefer, you can make a bank transfer, in this case, please contact us.

Our Miniclub is open from 10.30 a.m. to 1 p.m. and from 2 p.m. to 5 p.m. every day. Children aged 4 and older can be left alone with the team, but children under 4 must be accompanied by an adult.

Yes, the pool towel service is executed from reception/pool between 10:00-18:00. A deposit of €20 in cash per towel must be paid. On departure this charge will be cancelled and refunded. Our hotel reserves the right to change rates without prior notice, please call reception to verify the cost.

We offer a washing and drying service at an additional cost of €5 for washing, €4 for drying and €1 for detergent. Change for the machines is available at reception.

No, the hotel does not have a car park but there are quite a few spaces to park on the street.

Irons can be requested at reception at no extra cost, but for fire safety reasons they cannot be used in the rooms and must only be used in the laundry.

Our gym is open from 8 a.m. to 8 p.m. to all guests over the age of 16. You need to book at reception and there is a maximum capacity of 10 people at any one time. Please note there is no towel service in the gym.

Yes, there are evening shows and daily activities for adults.

Yes, every evening there is a Minidisco from 8.15 p.m. and we also have a Miniclub in the mornings and afternoons. They are available for children aged 4 to 12.

Yes, there is a car rental office at reception, where you can check availability and book your car. The hotel is the pick-up and drop-off point for your rental car.

We want you to feel at home, and so we can take care of ordering a bouquet of flowers, a bottle of cava...etc. The price depends on the request. Contact reception for more information.

Approximately 1 km.

Only the Superior Premium, Family Premium and Merlin Kids have an exterior jacuzzi. The Superior room has a jacuzzi or hydro-massage in the bathroom.

If you're a returning client you can claim discounts by contacting our Call Center (+34 922 979 281) to formalize your booking. Or if you're a resident, find out about the offers we may have in store for you.

Yes, contact reception to obtain the information you require (+34 922 712 501)

Yes, it is required for men to wear long trousers or trousers below the knee and t-shirts that do not show the armpit must be worn.

One buffet restaurant for breakfast, lunch and dinner.

All Inclusive is the board that includes international food and national drinks. This service has specific hours and is not available 24hrs. Please consult us if you need more information.

The opening times are as follows: 07:30–10:30 (breakfast) 13:00–15:30 (lunch) 18:30–21:30 (dinner). Subject to change according to season.

Our chain has a policy for the protection of the national economy and the drinks are of national brands, the international brands are not included. Some are available but with an additional charge.

Any allergens that the food in the buffet may contain are clearly labelled. Unfortunately, we cannot prevent the risk of cross-contamination in the buffet, but we would be happy to individually plate your food in the kitchen and bring it directly to you, should you wish. Specific dishes may be subject to an additional charge.

Vegetable purées for babies are available for both lunch and dinner. Should you require puréed fruit for an afternoon snack, please request it at reception and we will be happy to prepare it for you. Different ingredients or specific purées may be subject to an additional charge.

Yes, in every room there is a microwave, kettle and mini fridge to conserve food and drinks.

Due to it being an All Inclusive hotel the only room service is cleaning.

You can telephone: 0034 922 979 281 or send an e-mail: tagoro@dreamplacehotels.com

No, according to the current Spanish regulations for the use of swimming pools, only specialized floatation devices to assist with swimming are allowed. If you have purchased a floatation device before coming to the hotel, make sure it complies with the regulations before bringing it to the pool. This will avoid any misunderstandings or inconvenience with other guests during your vacation.