Booking conditions - Dreamplace Hotels & Resorts

The DREAM rate does not require any upfront payment. The hotel will not charge any prior deposit; payment will be made upon arrival at the hotel.

In high season: this rate can be modified or canceled up to 7 days prior to the check-in time. In case of cancellation or no-show (not arriving at the hotel) within the 7 days before arrival, 1 night will be charged as a penalty.

In low season: this rate can be modified or canceled up to 48 hours prior to the check-in time. In case of cancellation or no-show (not arriving at the hotel) within those 48 hours, 1 night will be charged as a penalty.

• High season: From July 1 to August 31 (both inclusive); from December 23 to January 3 (both inclusive); during Easter Week 2026 from March 29th to April 5th (both included) and during Easter Week 2027 from March 21st to March 28th (both included).
• Low season: dates not included in high season

*At the Hotel Cristina by Tigotan 5*, Las Palmas, this rate may be modified or canceled until 24 hours before arrival at the hotel. In case of cancellation within this period or no show (not arriving at the hotel), one night will be charged as a penalty.

*These conditions are subject to possible modifications, with those indicated in the booking confirmation email prevailing.

*The resident discount will apply exclusively based on the geographic location of the hotel: Canary Islands residents can only enjoy the promotional rate at hotels in the Canary Islands, and Balearic Islands residents at hotels located in the Balearic Islands.

*In all cases, it is essential to provide official proof of residence (National ID card, Passport, NIE, or Residence Certificate) upon arrival at the property. If valid proof is not presented, the hotel reserves the right to charge the remaining balance of the discount at reception or, alternatively, cancel the booking under the no-show policy.

The hotel will charge one night's stay as a deposit within 48 hours after making your reservation.

In case of cancellation or no show (failure to arrive at the hotel), the deposit, that is, the advance payment for one night, will not be refunded. If payment cannot be processed (due to a declined or expired card, expiration before or during the month of arrival, or any other reason that prevents the charge), the hotel will cancel the reservation and inform the customer. The remaining payment for the stay will be made upon arrival at the hotel.

During high season: this rate can be modified up to 7 days prior to the check-in time. In the event of a cancellation within 7 days prior to arrival, the deposit will not be refunded as a penalty.

During low season: this rate can be modified up to 48 hours prior to the check-in time. In the event of a cancellation within 48 hours, the deposit will not be refunded as a penalty.

• Peak season: From July 1st to August 31st (both inclusive); from December 23rd to January 3rd (both inclusive); during Easter Week 2026 from March 29th to April 5th (both included) and during Easter Week 2027 from March 21st to March 28th (both included).
• Low season: dates not included in the peak season.

*These terms are subject to possible modifications, with the ones indicated in the booking confirmation email prevailing.

*The resident discount will apply exclusively based on the geographic location of the hotel: Canary Islands residents can only enjoy the promotional rate at hotels in the Canary Islands, and Balearic Islands residents at hotels located in the Balearic Islands.

*In all cases, it is essential to provide official proof of residence (National ID card, Passport, NIE, or Residence Certificate) upon arrival at the property. If valid proof is not presented, the hotel reserves the right to charge the remaining balance of the discount at reception or, alternatively, cancel the booking under the no-show policy.

STANDARD Rate does not require payment in advance. The hotel will not charge any advance deposit: the payment will be made on arrival at the hotel.

During peak season: this rate can be modified or cancelled until 7 days prior to check-in time. In the event of cancellation or no show (i.e., the guest does not arrive at the hotel) within the 7 days before arrival, one night will be charged as a penalty.

During off-season: this rate can be modified or cancelled until 48h prior to check-in time. In the event of cancellation or no show (i.e., the guest does not arrive at the hotel) within 48h, one night will be charged as a penalty.

• High season: From July 1 to August 31 (both inclusive); from December 23 to January 3 (both inclusive); during Easter Week 2026 from March 29th to April 5th (both included) and during Easter Week 2027 from March 21st to March 28th (both included).
• Off-season: dates not included in the Peak-season.

*At Hotel Cristina by Tigotan 5*, Las Palmas, this rate can be modified or cancelled up to 24 hours before the arrival at the hotel. In case of cancellation within this period or no show, one night's stay will be charged as a penalty.

*These terms are subject to possible modifications, with the ones indicated in the booking confirmation email prevailing.

*The resident discount will apply exclusively based on the geographic location of the hotel: Canary Islands residents can only enjoy the promotional rate at hotels in the Canary Islands, and Balearic Islands residents at hotels located in the Balearic Islands.

*In all cases, it is essential to provide official proof of residence (National ID card, Passport, NIE, or Residence Certificate) upon arrival at the property. If valid proof is not presented, the hotel reserves the right to charge the remaining balance of the discount at reception or, alternatively, cancel the booking under the no-show policy.

NON-REFUNDABLE rate is not subject to modifications, cancellations or changes due to fluctuations in the price.

100% of your stay will be charged within the 48h after making your reservation.
If the amount cannot be charged (due to refusal of credit card, or expiry of credit card, or credit card that expires before on in the same month as arrival, or for any other reason that prevents the amount from being charged), the hotel will cancel this reservation and will notify the customer of this.

*These terms are subject to possible modifications, with the ones indicated in the booking confirmation email prevailing.

*The resident discount will apply exclusively based on the geographic location of the hotel: Canary Islands residents can only enjoy the promotional rate at hotels in the Canary Islands, and Balearic Islands residents at hotels located in the Balearic Islands.

*In all cases, it is essential to provide official proof of residence (National ID card, Passport, NIE, or Residence Certificate) upon arrival at the property. If valid proof is not presented, the hotel reserves the right to charge the remaining balance of the discount at reception or, alternatively, cancel the booking under the no-show policy.

The BLACK FRIDAY, BOXING DAY, DREAM DAYS rates require payment for one night. The hotel will charge one night's deposit within 48 hours after making your reservation.

In the event of cancellation or no show (failure to show up at the hotel), the deposit, which is the amount of one night's stay, will not be refunded. If the payment cannot be processed (due to a declined card, expired card, card expiring before or during the month of arrival, or any other reason preventing the charge), the hotel will cancel the reservation and inform the customer. The remaining payment for the stay will be made upon arrival at the hotel.

During peak season: This rate can be modified up to 7 days prior to the check-in time. In case of a cancellation within 7 days prior to arrival, the deposit will not be refunded as a penalty.

During low season: This rate can be modified up to 48 hours prior to the check-in time. In case of a cancellation within 48 hours, the deposit will not be refunded as a penalty.

• High season: From July 1 to August 31 (both inclusive); from December 23 to January 3 (both inclusive); during Easter Week 2026 from March 29th to April 5th (both included) and during Easter Week 2027 from March 21st to March 28th (both included).
• Low season: dates not included in high season.

*At the Hotel Cristina by Tigotan 5*, Las Palmas, this rate can be modified or cancelled up to 24 hours before arrival at the hotel. In case of cancellation within this period or no-show (failure to arrive at the hotel), one night will be charged as a penalty.

*These conditions are subject to possible modifications, with those indicated in the booking confirmation email prevailing.

• Payment must be made in EUROS upon arrival at the hotel.
• The guest staying at the hotel, responsible for the payment, must be the holder of the authorised credit card.
• Bookings of more than 7 rooms are considered group bookings and cannot be made through our website, as special conditions and supplements may apply. To make a group booking, please contact our customer service centre. In the case of group bookings made via our website, the hotel reserves the right to cancel or modify them.
• In the case of early check-out or early departure, the amount for the unused nights is non-refundable and will be charged 100% as a penalty except in the following circumstances, justified with a supporting document: death or hospital admission of one of the guests or their immediate family members up to the first degree of consanguinity.
• All guests will be asked for identification at check-in at the hotel. *Bookings with children: Parents of minors staying at the hotel must provide their children's identifying documents (identity card, passport or family book). This documentation will also be required at check-in.
• The Tigotan 4* hotel, Lovers & Friends, Playa de las Américas, Tenerife; is exclusively for adults (over 18 years) and, therefore, children (up to 17 years inclusive) will not be allowed access. Should we receive customers with children, Tigotan hotel will endeavor to relocate them to another hotel in the chain, with the customer bearing the additional costs.
• At the Hotel Cristina by Tigotan 5*, Las Palmas, in the case of guests aged 16 and 17 (accompanied by adults), documentation proving their identity must be provided (identity card, passport, or family book). This documentation will also be required at check-in.
• The prices in any currency other than the euro are an approximation as close as possible to the exchange rate, not the exact amount.