• Tenerife

  • Gran Tacande · Wellness & Relax

  • Tigotan · Lovers & Friends

  • Tagoro · Family & Fun

  • Lanzarote

  • Gran Castillo Tagoro · Family & Fun

Booking Conditions

DREAM RATE

Pay on arrival.
Book now and no need to think about paying until you arrive at the hotel.
The total amount will be charged in Euros.
On arrival, the hotel will charge the stay for the room in Euros. All of the receptions are able to exchange currency.
The prices shown on our web in any other monies other than Euros are only orientative.
Our website calculates prices in euros and then converts it to pounds sterling, dollars or rubles. The prices shown in these three currencies are to give an idea to our customers. The reservation will be confirmed and be charged in Euros. Once the reservation is made, the guest will receive the confirmation via email displaying the price in Euros.
No administration fees or bank commissions.
The hotel does not charge any additional fees to the total price. We are unable to accept any commision charges or bank expenses that may arise. 
Cancellation Conditions.
*If the client does not show or cancels 48 hours or less before arrival date, the hotel has the right to charge one night's fee. If the client cancels 7 days or less before arrival date for stays between 01.07-31.08, Easter or Christmas periods, the hotel has the right to charge 100% of the stay.
Main aspects of this rate:
  • 5% extra discount for booking via web or telephone
  • Free Cancellation* see conditions.
  • Sign up as a registered user in our Customer Zone.

PREPAY RATE

Direct payment in euros on booking.
Book now and pay now*.
The total amount will be charged in Euros.
*The amount will be charged in Euros on the card provided at anytime before arrival.
The prices shown on our web in any other monies other than Euros are only orientative.
Our website calculates prices in euros and then converts it to pounds sterling, dollars or rubles. The prices shown in these three currencies are to give an idea to our customers. The reservation will be confirmed and be charged in Euros. Once the reservation is made, the guest will receive the confirmation via email displaying the price in Euros.
No administration fees or bank commissions.
The hotel does not charge any additional fees to the total price. We are unable to accept any commision charges or bank expenses that may arise.
The credit card used to book should be presented by the cardholder on arrival at the hotel.
On arrival, the card used at the time of booking will be checked in reception and the owner of the card should reside in the hotel.
Cancellation Conditions.
The hotel reserves the right to charge 100% of the stay if modified or cancelled.
Main aspects of this rate:
  • Offers a discount from 30 days or more before arrival
  • Payment before arrival 
  • Without the option to cancel or modify devoid of charge