The purpose of the data processing is to manage the reservations and the services requested by the User. When the data are required, the User will be informed via the form of the precise purpose of the data collection, the specific data controller and any specific conditions that may affect the User.
The voluntary or mandatory nature of the data will be indicated at the time of collection. Refusal to provide the data considered mandatory will make it impossible to provide or access the service for which the data were requested. The data processed in the context of contracting of services are divided into the following groups:
Identification data: name, surname, identity card or passport number, image.
Contact details: Postal address, mobile phone, email address.
User identification codes or passwords on the website
Personal characteristics data: date of birth, gender, nationality.
Preference data.
Bank card details, required to pay for or guarantee the reservation and to pay for the stay or the associated services.
Other information: food allergies, special requests for accommodation or meals, etc.
If you consent, automated decisions may be made based on the personal information you provide in order to send you personalised communications about Dreamplace Hotels & Resort promotions, benefits and new services based on your profile.
The main purposes for which Dreamplacehotels may collect personal data from its users on this website are as follows:
- Reservation, check-in and hotel stay:
The purpose of this processing is to manage the reservation, check-in and stay at our hotels and other services requested by the client. We will also send you a satisfaction survey to evaluate your stay and the service of our hotels.
The purpose of this processing is to administer the programme to which clients have voluntarily subscribed with their prior and express consent, to better serve you as a client and to send you information relating to the loyalty programme.
- Communication of offers and promotions:
The purpose of the registration is to send you commercial information, via email or calls from our Call Centre, about Dreamplace hotel & Resorts products and services. Subscription to the mailing list is voluntary and requires the express prior consent of the client.
If you are not on the mailing list and would like to be kept informed of our offers and promotions, please tick the appropriate box on the reservation form to authorise us to send you this information.
Information may be sent by email, SMS or calls from our Call Centre.
The purpose of this processing is to manage participation in Dreamplace Hotel & Resorts prize draws and promotions for which the user registers.
The personal data of the winners may be published in Dreamplace Hotel & Resorts media.
Participation is by means of the competition entry form or by authorisation included in other means that allow participation (service satisfaction survey or other).
The terms and conditions of the competition, available in the registration form, will specify the processing of personal data and other conditions of participation.
We will process your data in order to ensure the security of the property, facilities and people working or staying at the Hotel.
