Only individuals aged 16 years or older who have been accommodated at one of the Dreamplace Hotels & Resorts and have participated in the online survey "Your Sensations" are eligible to participate in the various contests.

Participation will be finalized by selecting the participation checkbox located within the online survey. In this online survey, you must provide your name, email address, and information related to your most recent stay at Dreamplace Hotels & Resorts.

Participation in the survey, and therefore in the semi-annual prize draw, is completely free and can be done using the tablets provided by Dreamplace Hotels & Resorts or through the email received from Dreamplace Hotels & Resorts.

Dreamplace Hotels & Resorts staff and their first-degree relatives by blood or affinity are not eligible to participate in the draw.

The winners will be notified through email. A free stay at Dreamplace Hotels & Resorts will be drawn as an incentive prize for participating in the "Your Sensations" survey.

The draw will be held once every six (6) months among the participants in the survey during this six (6) month period. Therefore, the winner will be selected at the beginning of the seventh month, which is the month following the 6 months during which the prize will be drawn.

Dreamplace Hotels & Resorts will contact the winners to explain the deadlines and terms for prize collection and to request the necessary documentation. They will have a maximum and non-extendable period of fifteen (15) natural days from the date of the first communication to send the documentation to the address provided via email.

Once this period has expired and the winners have not provided the required information, they will lose the right to claim the prize. Therefore, the failure to meet the deadlines set by the organizing company will be sufficient and inexcusable grounds to revoke the awarded prize, and the winner will forfeit any right to claim the mentioned prize.

If the winner declines the prize, the acceptance or refusal can be made in writing, via email. Additionally, Dreamplace Hotels & Resorts may decide whether to grant the prize to the first alternate winner or declare it void.

Promotion participants who have become winners accept that their first and last names may be used for the purpose of publicly announcing the identity of the contest winners, if applicable.

Dreamplace Hotels & Resorts reserves the right to change, suspend, or cancel the draw based on its own needs. Under no circumstances will the decision of Dreamplace Hotels & Resorts affect the rights of participants who have already been awarded.

Prizes will be granted within a maximum period of 365 days once the winner's selection has been communicated. Under no circumstances will the prize of a free stay at Dreamplace Hotels & Resorts be exchanged for its cash value.

Dreamplace Hotels & Resorts is committed to complying with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, dated April 27, 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data, as well as Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and any other current or future regulations that may come to replace and/or modify these.

Dreamplace Hotels & Resorts reserves the right to verify the accuracy of the data provided by survey participants and in the draw, as well as to verify the ages and identities of the winners before proceeding with the prize delivery.

The personal data of the participant in the draw will be processed for the management of the draw. The data controller is DREAMPLACE GESTIÓN, S.L.U. The legal basis that legitimizes the processing is the consent of the data subject.

The participant in the draw also has the right to access, rectify, erase, object, and exercise the right to data portability concerning personal data, by sending a written request specifying the right being requested, accompanied by an identification document (ID card, passport, etc.) to the postal address Av Walter Paetzmann, S/N, 38670 Adeje, Santa Cruz de Tenerife; or the email address privacy@dreamplacehotels.com

For more information, the participant can consult our Privacy Policy.

a) By participating in the Your Feelings survey and its associated draw participants fully accept these terms and conditions. Should there be any doubts as to the interpretation of these terms and conditions, the judgement of Dreamplace Hotels & Resorts shall prevail. Any manifestation to the contrary, that is, non-acceptance of the same, shall result in the exclusion of the participant.

b) Dreamplace Hotels & Resorts shall not be held responsible for any irregularities or defects in any of the methods used for participation that are beyond its control and regulation. Entries with contact details considered incomplete or confusing for whatever reason, such as technical or human error during their processing, shall not be considered valid for the purposes of the promotion.

c) Dreamplace Hotels & Resorts reserves the right to exclude participants who make fraudulent use of the means of participation in the survey.

d) Dreamplace Hotels & Resorts reserves the right to amend these terms and conditions in the event of any circumstances that may be considered to influence the objectivity and transparency of the draw.

e) Any incident not covered in these terms and conditions that may occur shall be resolved by Dreamplace Hotels & Resorts according to its best knowledge and judgement.