Frequently Asked Questions: Tacande Bocayna Village

Dreamplace Hotels & Resorts is a Canarian company that has 6 hotels: 3 in Tenerife, 2 located in Lanzarote and 1 in Gran Canaria.

Yes, you'll find a safe in the main bedroom of each bungalow and they are free of charge.

No, the hotel doesn’t have any rooms for smokers.

There are several options: If you wish to request it prior to your arrival, you can do so through the "Contact" form on our website or you can phone our call center by dialing 0044 203 608 7631. If you are already in the hotel, you can request it at reception.

If you are already in the hotel, you can contact us from any room by dialing number 9. If you haven't checked in yet, you can contact us at the following email address recepcion.bocayna@dreamplacehotels.com or by phone: 0044 203 608 7631.

Yes, we have cots free of charge for babies (we consider babies to be children from 0 to 1.99 years old included).

You can watch approximately 80 TV channels in your room, in different languages.

Yes, each bungalow has a large terrace with sunbeds.

There are no bathrobes or slippers in the room, but you can request them by paying an additional fee.

As the maximum capacity of the room is four people, adding an extra bed isn’t possible.

In every room you’ll find a large fridge, toaster, microwave, kettle, Nespresso coffee machine and a juice squeezer; plus the welcome pack, which contains a bottle of water and delicious cakes.

The establishment doesn’t have an iron in the rooms

The double beds are 2m x 2m big and the single beds 1m x 2m.

The Bungalow Deluxe Superior rooms have an outdoor hot tub.

Your room will be available from 15:00. If you are planning on arriving earlier, please let us know.

The room key must be handed in at reception at 12:00 at the latest.

If there is availability and you request it beforehand, you can check out of your room until 15:00 paying an extra cost of €30 or until 18:00 for €50.

Of course, we adapt to your needs. Our hotel has rooms that you can use, but always taking into account availability and prior reservation at the reception.

Yes, the best option is to contact our reception at the following email address recepcion.bocayna@dreamplacehotels.com or by phone: 0044 203 608 7631.

Sunbeds and parasols are free of charge during the pool’s opening hours, from 11:00 to 17:00, but reserving them beforehand isn’t permitted.

The water of our outdoor pools is fresh, chlorinated and at room temperature. Only the large hot tub is heated to 27º only between the months of November and March.

The swimming pool is open from 11:00 to 17:00.

Kids aged 15 and onwards can enter, always accompanied by an adult, both in the hot tub and in the sauna.

You can pay in cash and we accept Visa and MasterCard. If you have any problems with the payment process, please contact us.

Yes, WiFi is available free of charge throughout the hotel.

The establishment doesn’t have a nursery, but there’s a babysitting service that can be hired for a fee.

No, our hotel is famous for being a quiet and restful place.

Yes, with the pool attendant from 11:00 to 17:00 directly by the pool.

Yes, the establishment offers guests an area where they can wash and dry their clothes for a fee

Yes, the hotel has limited free parking spaces at the hotel entrance

It’s open 24 hours, so you can use it at the time that suits you best.

Yes, you can rent a car in the reception area.

No animals are allowed, except for guide dogs.

We want you to feel at home at all times, so we can take care of ordering a bouquet of flowers, a bottle of champagne, etc. The price depends on the request. Contact reception for more information.

The hotel is less than a kilometre away from Playa de las Coloradas and 1.5 km from Playa Papagayo, about 7 minutes by car. In addition, Playa Blanca has a municipal shuttle service that you can take very close to the hotel at the price of 1,40€, which covers the main areas of interest in the town.

Yes, each bungalow has 2 bathrooms, one with a bathtub and one with a shower.

Repeat customers obtain a 5% discount booking directly with us

Yes, excursions are available and can be booked from the hotel reception

No, half board includes breakfast and dinner

With the half-board it’s possible to change dinner for lunch by notifying the reception 24h in advance.

Yes, you will find Restaurant La Bocayna in the establishment.

Certainly, lunch will take place in Restaurant Tacande Bocayna Village, between 13:00 and 15:00.

Yes, you must inform the reception or the maître d' a day before.

Yes, on request with the maitre d', if possible 1 day in advance

Upon check-in, a temporary deposit of €100 per person will be held on the Visa or Mastercard credit card, or can be paid in cash, as a guarantee for possible additional expenses.