• Tenerife

  • Gran Tacande & Spa

  • Noelia Sur - Adults Only

  • Villa Tagoro

  • Lanzarote

  • Gran Castillo Resort

FREQUENTLY ASKED QUESTIONS: VILLA TAGORO

In the following list find the information you are looking for. You can choose by topic to refine your search. If you can't find what you need don't hesitate in contacting us, it will be a pleasure to help you.

Dreamplace is a Canarian Company that is formed by 4 hotels, 3 of which are located in Tenerife and the 4th in Lanzarote.
Yes, there is a safe in the apartment with a cost of 2,50€ per day and 20€ deposit. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.
There are various ways. You can contact our reception, or if it is before your arrival you can telephone our call centre: 0034 922 979 281. You can also contact us through our website, or on the customer zone if you are a member.
You can telephone: 0034 922 712501 or send an e-mail: villatagoro@dreamplacehotels.com
No, the hotel rooms are non-smoking.
Yes, We regard that chidren are babies from 0-1,99 years included and no extra charge is necessary for the cot.
There are approximately 100 channels available in various languages and various programmes such as, sports, news, culture etc.
Yes, all the rooms have a balcony and/or terrace.
The bed measures 2mx2m and the sofabed measures 1mx2m.
There is no extra charge for the fridge. But if you prefer to arrive to a fridge full of treats then a charge of €14 will be made to you. The package includes 10 drinks and two bags of crisps. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.
All rooms have a kettle, microwave and mini fridge. Our rooms do not have coffee machine but we do have some available for rent.
Yes. A hairdryer is provided in all the rooms.
Yes, a microwave and kettle are provided.
Yes , a cold dinner is provided including sandwiches, fruit, water, yoghurt, juice and a packet of biscuits.
Our reception should have the keys back by 12:00 midday at the latest.
You should contact reception who can inform you of the availibility to do so and any supplements to pay.
If you have a late flight departure and you wish to go to the pool or beach, we have rooms available where you are able to shower and change (30min).
Yes the best option is to contact our reception directly: +34 922 712 501.
It depends on how many people and what type of taxi is required.
It is forbidden to reserve the sunbeds, they are for the use of guests who are using the pool area. The swimming pool is open from 10:00-18:00. The hotel does not provide pool towels.
The main swimming pool and the children´s pool are heated. They are between 25-30 degrees.
No, The hotel does not have an indoor pool.
The complex has 3 levels but no lifts.
The hotel has a ramp access to the reception, restaurant and bars but because of its particular architecture the room can only be next to one of these services.
You must ask in reception, there is a supplement for All Inclusive for the visitors and it also depends on the hotel occupancy.
The hotel accepts payment in cash or by card. If you prefer, you can make a bank transfer, in this case, please contact us.
Yes, there is Wifi available in all our hotels, FREE!
The mini club is from 11:00-13:00 and 14:30-17:00 everyday except Wednesdays and Sundays, when its opening hours are from 11:00-13:00.
No, the hotel does not provide a pool towel service.
We have a washing machine and dryer that work with tokens which can be purchased in reception at a cost of 6 euros (detergent included) and 4 euros for the dryer. Our hotel reserves the right to change rates without prior notice, please call reception to verify the cost.
No, the hotel does not have a car park but there are quite a few spaces to park on the street.
The use of irons in the room is not permitted on the grounds of fire and accident prevention. However, there is an iron available in the guests laundry area (with payment).
No, We do not have a gymnasium.
Yes, there are evening shows and daily activities for adults.
Yes, we have a mini club during the mornings and afternoons for children between 4 and 12 years old.
Yes, we have a rent a car office in reception.
Animals are not permitted except guide dogs.
We want you to feel at home, and so we can take care of ordering a bouquet of flowers, a bottle of cava...etc. The price depends on the request. Contact reception for more information.
Only the Superior Premium, Family Premium and Merlin Kids have an exterior jacuzzi. The Superior room has a jacuzzi or hydro-massage in the bathroom.
Yes, once you get the Dream Card, you can enjoy discounts at the time of completing your booking. You can also see the conditions on our website: https://www.dreamplacehotels.com/en/offers/repeatguest or https://www.dreamplacehotels.com/en/offers/residents
Yes, contact reception to obtain the information you require (+34 922 712501).
Yes, it is required for men to wear long trousers or trousers below the knee and t-shirts that do not show the armpit must be worn.
One buffet restaurant for breakfast, lunch and dinner.
All Inclusive is the board that includes international food and national drinks. This service has specific hours and is not available 24hrs. Please consult us if you need more information.
Our chain has a policy for the protection of the national economy and the drinks are of national brands, the international brands are not included. Some are available but with an additional charge.
The opening times are as follows: 07:30–10:30 (breakfast) 13:00–15:00 (lunch) 18:30–21:30 (dinner). Subject to change according to season.
Yes, contact reception in advance and we will attend to your needs. If you wish for something specific there will be an additional charge. We recommend that you contact our restaurant managers and chefs who can let you know the different possibilities available.
For the smallest children we offer a daily menu of purées. If you would like a specific purée or a distinct ingredient there could be an additional charge. Contact reception on arrival.
Yes, in every room there is a microwave, kettle and mini fridge to conserve food and drinks.
Due to it being an All Inclusive hotel the only room service is cleaning.