Dream Gran Castillo Resort 5*
Dream Gran Castillo Resort

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FAQ

  • Do you have a Safe box?

Yes in every room, the usage is free of charge.

  • Do all Superior Rooms have a sea view?

No, there are Superior Rooms with sea view and Superior Rooms without sea view, it depends on your reservation.

  • How much does the upgrade cost?

An Upgrade from a Superior Room to a Superior Room Sea View costs 40 € / day.

  • What is the departure time on the last day?

At 12.00 am.

  • How much will you charge for Late checkout or late departure?

€50 till 06:00 pm, depending on availability and € 25 until 03:00 pm, depending on availability.

  • Do you have a courtesy room, if we would like to depart late on our last day?

Yes, we offer courtesy rooms, depending on availability. The reservation can be made at the reception.

  • How much does the cradle costs?

It is free of charge.

  • Are the pools heated?

There are three heated outdoor pools, which have approximately 22-25 degrees.

  • Is the SPA free of charge?

No, it is for additional charge.

  • Can children enter the SPA?

Only children who are more than 16 years old can enter the SPA.

  • Is there an indoor pool?

Only in the Spa (Thermal circuit)

  • Are there Coffee facilities in the rooms?

Yes, prior to reservation at reception for an additional cost.

  • Do you have Wi-Fi?

Yes, we have Wi-Fi in the Reception Hall which is free of charge.

  • Do you offer a towel service for the pool?

Yes, we do offer a towel service.

  • How much will you charge for the towel service?

It is free of charge, with a deposit of 25 € per towel.

  • How far is the beach?

There is a rocky beach in front of the hotel and the sandy Papagayo Beaches can be reached in 15 minutes walking distance.

  • Is there a free shuttle bus to the beach?

No, we do not offer this service.

  • How far is Playa Blanca?

40 minutes walk along the maritime promenade, 10 minutes by regular bus or 5 minutes by taxi (cost approx. 4-6 €).

  • Is there a free shuttle to the town?

No, there is no free shuttle to the town.

  • Do you organize transfers from the airport?

Yes, we do.

  • What is the price for the transfer from the airport?

This depends on the number of people.

  • Does AI (All Inclusive) operate 24 Hrs?

No, only until 00h.

  • Are all brands of beverages included in AI?

No, only according to our drink menus.

  • Do you have Room Service?

Yes, for a fee.

  • Do you have laundry service?

Yes, for an additional cost.

  • Are there irons in the rooms?

No, ironing service is available for an extra cost.

  • Do you have a Mini Club?

Yes, free of charge for children from 4 years.

  • Do you have a show every night?

Yes, we do have one every night.

  • Is it possible to hire a car at the reception?

Yes, at the reception we have a car rental office.

  • Do you offer food for celiac deseas or without cluten?

Yes, if you would like something specific there is an extra charge.

  • Do you prepare purees for babies?

There is a daily menu of purees, if you would like a different ingredient or a specific puree, it is for an additional cost.

  • Do you organize excursions from the hotel?

Yes, the reception will inform you about all activities and prices.

  • Can you prepare some details for a birthday (flowers, bottle of champagne ...)?

Yes, we can organize a bouquet of flowers, a bottle of champagne; the price depends on the request, please contact our reception (grancastillo@dreamplacehotels.com).

  • Are the clients of Half Board able to change dinner to  lunch?

Yes, please give notice until 01:00pm at our front desk.

  • Are there meals for late arrivals in All Inclusive or Half Board?

Yes, we offer cold meals.