FREQUENTLY ASKED QUESTIONS: GRAN TACANDE
In the following list find the information you are looking for. You can choose by topic to refine your search. If you can't find what you need don't hesitate in contacting us, it will be a pleasure to help you.
Dreamplace is a Canarian Company that is formed by 4 hotels, 3 of which are located in Tenerife and the 4th in Lanzarote.
Yes, there is a safe in the room and you have free use of it.
There are various ways. You can contact our reception, or if it is before your arrival you can telephone our call centre: 0034 922 979 281. You can also contact us through our website, or on the customer zone if you are a member.
You can telephone: 0034 922 746 400 or send an e-mail: firstname.lastname@example.org
No, the hotel rooms are non-smoking.
Yes, We regard that chidren are babies from 0-1,99 years included and no extra charge is necessary for the cot.
There are approximately 100 channels available in various languages.
Yes, all the rooms have a balcony and/or terrace.
Yes, these items are provided in all the rooms.
No, our hotel does not have extra beds.
No, they are minibars. The difference is that they only maintain the coolness of the item and do not actually cool it down.
The double beds measure 2x2m and the single beds measure 1.2x2m
Yes, all the rooms have a Nespresso coffee maker and a kettle, plus 6 complimentary coffee capsules and a selection of teas and herbal teas (with free replacements in Gold level jacuzzi exterior, Suite Gold level jacuzzi exterior, Gold level swim up ( private pool), Suite Gold level swim up (private pool) e Imperial Suite).
No. The Suites and Suites Side Ocean View have an indoor hottub. The Gold level jacuzzi exterior, Suite Gold level jacuzzi exterior and Suites have an outdoor hottub.
Your room will be available from 14:00. If you are foreseen to arrive before this time please let us know.
We offer you a "cold dinner". The hotel offers you a selection of cold dishes such as salads, cured meats, cheeses...
The charge for late check-out is 30€ until 3pm and 50€ until 6pm for the Deluxe Rooms. For the suites, the Gold level jacuzzi exterior, Suite Gold level jacuzzi exterior, Gold level swim up ( private pool), Suite Gold level swim up (private pool) e Imperial Suite the charge is 50€ until 3pm and 75€ until 6pm. This service is subject to availability and requires prior notice.
It would cost 20€ until 14:00 or 50€ until 19:00, subject to availability and prior notice. Our hotel reserves the right to change these prices without previous notice, please contact our reception to verify the cost.
Of course, we adapt to you! Our hotel has rooms that you can use, subject to availability and previous reservation in reception.
Yes the best option is to contact our reception directly: +34 922 746 400.
The pools are open from 10am to 6pm. The sunbeds and sunshades are free of charge and they cannot be reserved.
Yes, all the pools are heated.
The pools are open from 10am to 6pm, and the hotel has a life guard and pool towel service, also available from 10am to 6pm.
The Spa is free of charge per guest and per stay for guests staying in Gold level jacuzzi exterior, Suite Gold level jacuzzi exterior, Gold level swim up ( private pool), Suite Gold level swim up (private pool) e Imperial Suite. For guests in the other rooms there is a charge of 17€. Children under the age of 12 are not allowed in the Spa, except from Monday to Friday from 11am to 1pm (as long as they are accompanied by an adult).
The thermal circuit with Thalasso waters offers hydromassage pools, swimming and toning pool, foot bath, thermal showers, Himalayan salt cabin, Finnish sauna, Turkish bath, ice cave and an outdoor terrace with hydromassage bathtub. No, you cannot use the services separately.
Only children over the age of 12 are allowed in the Spa; except from Monday to Friday from 11am to 1pm (as long as they are accompanied by an adult).
There is only an indoor pool in the Spa. The Spa is free of charge per guest and per stay for guests staying in Gold level jacuzzi exterior, Suite Gold level jacuzzi exterior, Gold level swim up ( private pool), Suite Gold level swim up (private pool) e Imperial Suite. For guests in the other rooms there is a charge of 17€. Children under the age of 12 are allowed in the Spa, except from Monday to Friday from 11am to 1pm (as long as they are accompanied by an adult).
The hotel accepts payment in cash or by card. If you prefer, you can make a bank transfer, in this case, please contact us.
Yes, there is Wifi available in all our hotels, FREE!
Yes, we have a mini club with activities and services for children between the ages of 4 and 7. It is open from Monday to Saturday from 10am to 2pm. Please, book this service 24 hours in advance at reception or with GEX.
Yes, our pool towel service is free of charge and is available at reception or during the opening times of the pools (10am to 6pm).
Yes, with an additional charge.
Yes, the hotel has a car park for the guests to use for free.
Yes, all the rooms offer an iron and an ironing board.
No, except at Easter, during the summer and at Christmas. Please ask for more information at reception.
The gym opens from 7:00 am to 10:30 pm.
We have wellness activities during the day, live music in different areas of the hotel and evening shows in the lobby in winter and outdoors during the summer.
Yes, we have a rent a car office in reception.
Animals are not permitted except guide dogs.
We want you to feel completely at home, so we will be delighted to order a bouquet of flowers, a bottle of cava, etc. for you, the price of which depends on what you want. Please contact reception or our GEX team for more information.
The beach 'Playa del Duque' is only 50 metres from the hotel.
Yes, they do.
Canary Island residents don’t, but repeat guests enjoy a 5% discount if they book directly on our website or at reception, or by calling 0044 203 608 7631.
Yes, contact reception to obtain the information you require (+34 922 746400).
The ladies should always dress elegantly. The use of long trousers at dinner is mandatory for gentlemen.
No, half board only includes breakfast and dinner at the Zurron Market Buffet.
No, it is not possible to change dinner for lunch with the halfboard option.
Yes, the Bocana Beach Club is open from 12 noon to 4pm.
The hotel has 2 restaurants: the Zurron Market Buffet, which is our main buffet restaurant, and the Bocana Beach Club, the perfect option for lunch next to the pool. Plus, there is a delicious menu of crudités at our Azotea Sunset Raw Bar.
Yes, please contact reception or GEX in advance and we will be happy to assist you.
We offer a daily puree menu for babies. There is an additional charge if you want to add a specific ingredient or have a puree made especially for your baby. Please contact our GEX team.
Yes, but with an additional charge.